Onyinyechi Onyiriuka

Payment Operations Analyst at Lekki Gardens Estate Ltd

since November, 2021

on***er@gmail.com

Work experience

Daily and accurate update of payment advice on database for internal users.
Daily update of Bank Statement downloads for internal users.
Prompt resolution of Contractors payment issues.
Number of cases of overpayment and underpayment to contractors, clients and staffs.
Number of errors /accuracies in reconciliation of sales figures reported for bonus purpose.
Generate and submission of monthly expense report within the first week of the subsequent month.
Generate /submission of daily update of pending payments.
Internal customer satisfaction index
Attend all duties assigned by my supervisor and director.

Work experience

Performed remote clerical tasks, blog; website content writing and traditional marketing.
Customer and technical support to some of my client website.
On boarded Students on Slack.
Built up massive database of past and current clients and hunt down potential customers.
Advised Customer/Client on the best choice of Solution and Support.
Organized and maintained online company files, invoices, and other digital documentation using the basic CRM tools such Trello, Appollo.com, etc.
Ensured Customer Satisfaction by Performing Quality Assurance.

Work experience

Recruitment & Selection: Increased staff strength by 40% within first six months of employment; Manage talent acquisition by handling the full-cycle recruitment process to source and recruit worthy candidates; Prepare and send employment contracts and offer letters to successful hires.
Onboarding: Created an encompassing onboarding guide to ease smooth transition of new hires into company culture. Initiated a New Hire Welcome Pack to equip new hires with necessary information about the company and their roles.
Employee record management: Improved the filing system for keeping employee records and increased ease of document retrieval by 80%. Organized, updated and maintained personnel records.
Policies and Compliance: Instituted effective policies regarding recruitment, office conduct, leaves and absences, etc; consistently updated employee handbook to ensure legal compliance with the Nigerian Labor Law; Formulated, reviewed and recommended changes to existing policies; investigated policy violations, and determined appropriate disciplinary action.
Other HR Operations: Track and report on the stability of necessary HR metrics such as Turnover rate; Successfully set up and maintain the company’s Google Workspace, Google My Business and LinkedIn pages; Responding to employee queries about HR-related issues; Resolved employee conflicts in a fair and tactical manner while acting as a liaison between HR department and other company divisions.

Work experience

Approached customers with the idea of helping them solve a particular problem or achieve a goal.
Sold life assurance policies such as Life Time Harvest, Capital Builder, Education Endowment Plan, etc.
Documented every policy bought and claims paid and ensured smooth and adequate flow of information between clients and the organisation to facilitate other business operations.

Work experience

Distributed spare parts to technicians and customers according to their requisition.
Assigned job cards to the technicians according to their job descriptions and customers complain
Carried out advisory services to customers regarding to spare parts
Carried out data collections and analysis using Autologica package for dealers