Skills

  • Administration
  • Customer service
  • Healthcare
  • Retail
  • Sales
  • Sales Automation

Experience

Oluwaseun Ogunlana

Work experience
  • Supervises day-to-day operations in the customer service department whilst responding to customer service issues in a timely manner. I pioneered the services of this department.
  • Creates and implements standard operating policies and procedures with an effective customer loyalty program that drives SOP adherence.
  • Maintains accurate records and documents of all customer service activities and discussions.
  • Develops customer satisfaction goals and coordinate with the team to meet them steadily.
  • Works with the Clinical Services Director to create a functional, effective, and efficient customer service department; including training and coaching the staff of different departments for top performance.
  • Ensures that patients have access to care within the limits of their Health Insurance by liaising with the HMO team.

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