Skills

  • Administration
  • Customer service
  • Management
  • Project Management

Experience

Odoch Godfrey

Work experience
  • February, 2023 - January, 2024
  • Fulltime
  • Ensure that the Commercial team is conversant with I&M policies and standards on governance, monitoring and control such as compliance code of conduct, risk management framework among others.
  • Champion the completion of the Risk and Control Self-Assessment (RCSA)/ Critical Process assessments in line with Enterprise Risk Management Framework and operational risk management methodology
  • Raise issues and actions and remediate control gaps and weaknesses.
  • Assist the business in development of key indicators for measuring the utilization of risk against appetite.
  • Prompt and facilitate the training and development programs for commercial banking and enforce compliance to the HR policies such as Leave and filling of critical vacancies.
  • Ensure internal audit points, operational risk actions and monitoring and testing points are cleared within the time commitments provided by the respective teams.
  • Ensure adherence to internal policies and coordinate closely with the Credit, Risk and Compliance teams to assist in monitoring control objectives.
  • Coordinate quality assurance checks, pre- audit preparations, remediations and closure of post audit queries, preparation of monitoring and control reports
  • Support team members on customer service issues and complaints handling
  • Support team members on sales campaigns and other business promotion events
  • Consider engagement reports obtained from business and translate them into less complex executive summaries to be discussed at supervisory meetings.
  • Prepare and distribute business risk and control analysis to the relevant committees.
  • Provide reporting for monthly risk governance forums as well as address an ad-hoc risk related reporting to the stakeholders.
  • Encourage frequent knowledge sharing between team members.
  • Develop and maintain good working relationships with internal and external business partners including but not limited to business channels used.
  • Ensure regular communication about department risk management is disseminated to all relevant stakeholders.

Odoch Godfrey

Work experience
  • February, 2021 - January, 2023
  • Fulltime
  • Acquisition profitable new clients to achieve defined sales targets in liabilities and assets to grow market share in line with the bank’s strategic direction.
  • Recommend changes required to meet target customers' expectations whilst fully in compliance with Bank policies.
  • Analyze and monitor market trends, interpret customer requests, and provide integrated product solutions to customer needs in line with the bank’s policies and procedures and make appropriate recommendations for banks product development.
  • Grow and develop a clean customer Data Base in line with overall objectives and targets of the Bank through compiling monthly, quarterly, and annual reports for the purposes of measuring growth against target.
  • Review and maintain a comprehensive database of existing relationships/prospects and establish mechanism for maintain existing customers.
  • Market bank’s products in all sectors of the Ugandan market in line with the defined bank segments, set targets and bank’s strategic objectives.
  • Implement, and administer business growth programs as necessary to maximize branch profitable sales of all bank products & services. This would include developing direct customer contact and relationships with major account holders.
  • Review applications for credit facility (in line with the Bank’s policy) and make appropriate recommendations/decisions.
  • Manage assigned credit portfolio and monitor the quality of existing credit relationships on a continuous basis.
  • Review and analyze and screen applications for credit based on the Bank’s credit risk procedures.
  • Initiate and carry out recovery action on non-performing credit facilities on assigned accounts.
  • Prepare monthly activity and performance reports for Head of Department attention.
  • Participate in branch and other team meetings.
  • Perform, promote, and maintain the highest standards of customer service to maximize returns from existing and new relationships.
  • Review and maintain a comprehensive database of existing relationships/prospects and establish mechanism for maintain existing customers.
  • Recommend changes required to meet target customers' expectations whilst fully in compliance with Bank policies.

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