Skills

  • Customer service
  • Data Science
  • Management
  • ICT

Experience

Ochieng Benjamin

Work experience
  • ROLES AND RESPONSILBILITIES
  • Manage the day-to-day operations of a Data Operations team. This includes but is not limited to:
  • Track and report on important business KPIs; looking at trends, analyzing the data, and providing insights on the team’s data.
  • Capacity planning: organize, prioritize, manage workload requirements, and allocate resources to effectively accomplish the work.
  • Provide effective performance management through feedback, employee recognition, rewards, and progression plan for top talent.
  • Encourage innovation and improve the efficiency of business processes and procedures to enhance quality, efficiency, and productivity.
  • Facilitate weekly team meetings and engage in bi-weekly 1:1s with team members as required.
  • Be an escalation point for any client data cases, conduct in depth investigations for deeper levels of understanding after escalations from clients.
  • Create new work instructions and continuously update existing work instructions/processes.
  • Recruit, mentor and develop a high performing team that promotes a world-class client experience.
  • Promote and maintain a congenial, productive, and collaborative work culture in the Data Operations team.
  • Actively engage with all teams within Professional Services to address any cross-team training gaps or provide further knowledge of Data Operations processes.
  • Facilitate the assessment of team’s knowledge, skill and ability for accomplishing tasks and projects.
  • Create and provide training to the team/new members of the team, wherever there are training gaps.
  • Establish, measure and report on the best tools, practices, and processes for highly productive engagement with our customer’s suppliers.
  • Keep up with regulatory updates to best support our clients.
  • Familiarize with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance

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