About

I am a driven professional with over 10 years of experience in office operations, administrative support, marketing, HR, and customer service. I am skilled in SharePoint development, PowerBI, Power Automate, Salesforce CRM, with strong abilities in organization, commuication, and problem-solving. i am known for being adapatable, dependable, and committed to delivering efficient results in fast-paced environment

Skills

  • Communication
    9
  • Teamwork
    9
  • Problem-Solving
    9
  • Creativity
    9
  • Leadership
    8
  • Microsoft suites
    10
  • Power BI
    7
  • • Microsoft SharePoint for Users
    8
  • Microsoft SharePoint Owner
    9
  • • Desktop Quick Books Pro
    6
  • • Management Analytics
    6
  • Power Automate
    6
  • Salesforce (CRM)
    6
  • English
    9

Experience

Norah Lamadine

Work experience
  • EXPERIENCE
  • Serve as a liaison between management and staff, diplomatic communities, government authorities and private sector stakeholders.
  • Also ensure the timely preparation and distribution of materials for meetings involving senior management, government authorities, and external partners.
  • Draft, edit, and distribute correspondence, memos, materials for meetings for front office, government authorities, diplomatic communities and private sectors partners in a timely manner.
  • Serve as alternate Protocol Assistant for the Ambassador and front office in general.
  • Maintain effective communication channels with front office to ensure smooth operations.
  • Plan and coordinate the logistics for internal and external events, meetings, and official receptions in the integrated logistics management system (ILMS or Ariba). Maintain vendors listing and prepare guest lists in salesforce contact relationship management portal.
  • Organize and coordinate CLO happy hour, and community events with Monrovia Employees Association for USDHs, and Locally Employed Staff Association.
  • Work with the July 4th planning committee in planning the July 4th event.

Norah Lamadine

Education

Norah Lamadine

Education

Norah Lamadine

Education

Norah Lamadine

Education

Norah Lamadine

Work experience
  • November, 2020 - January, 2024
  • Fulltime
  • Managed calendars, scheduled appointments, and coordinated meetings for the supervisory general service officer (SGSO)
  • Prepared and organized documents, reports, and presentations for meetings.
  • Answered phones calls, responded to inquiries, and relay messages to the appropriate parties.
  • Follow-up on pending matters and provided timely respond through Microsoft teams.
  • Arranged and organized office supplies for the section.
  • Prepared Bi-weekly time and attendance report for over 94 staff within the section. Scheduled annual leave using Power BI dashboard for staff.
  • Managed the fuel system, added new USDH in the system, created fob for users, and recharged paid receipt on fob for fuel purchase.

Norah Lamadine

Education

Norah Lamadine

Education

Norah Lamadine

Work experience
  • Developed and executed comprehensive marketing plans to achieve sales targets and enhanced brand awareness.
  • Analyzed market trends, customer needs, and the competitive landscape to identify opportunities for growth.
  • Headed the creation and execution of marketing campaigns across multiple channels, including digital, print, social media, and events.
  • Monitored campaign performance and adjusted strategies based on analytics and feedback.
  • Ensured consistent messaging and branding in all marketing activities and materials; developed brand positioning and value propositions that resonated with target audiences.
  • Conducted market research to understand customer demographics, preferences, and behaviors, and Utilized data analytics to inform strategy and identified areas for product development or improvement.
  • Led and mentored a marketing team, provided guidance and support to ensure high performance and professional growth.
  • Fostered a collaborative and innovative team environment.

Norah Lamadine

Education
  • October, 2014 - December, 2015
  • Fulltime

Norah Lamadine

Education

Norah Lamadine

Work experience
  • Developed and executed marketing strategies to promote software solutions and technology consulting services.
  • Managed digital marketing campaigns, including social media, email marketing, SEO, and online advertising.
  • Generated leads and supported business development initiatives to increase client engagement and revenue growth.
  • Created marketing content, presentations, and promotional materials to strengthen brand awareness.
  • Conducted market research and analyzed trends to identify new business opportunities and improve marketing performance.
  • Utilized Salesforce CRM, Power BI, and Power Automate to track customer engagement, analyze campaign performance, and streamline workflows.
  • Collaborated with technical teams to effectively communicate software products and consulting solutions to clients.
  • Organized webinars, events, and client outreach activities to enhance customer relationships and company visibility.
  • Accomplishments:
  • Increased customer engagement and brand visibility through successful digital marketing campaigns.
  • Improved workflow efficiency by implementing automated processes using Power Automate.
  • Enhanced reporting and decision-making through the development of Power BI dashboards and CRM tracking systems.
  • Contributed to business growth by generating qualified leads and strengthening client relationships.

Norah Lamadine

Education

Norah Lamadine

Work experience
  • Supported recruitment and onboarding processes in compliance with HR policies, labor laws, and organizational regulations.
  • Prepared job advertisements, interview documentation, and new employee orientation packages.
  • Conducted background and reference checks to support hiring decisions.
  • Monitored employee probationary periods and maintained accurate HR records and personnel files.
  • Served as the primary point of contact for recruitment and vacancy inquiries.
  • Prepared reports on employee attendance, sick leave, absences, and vacation records for senior HR management.
  • Managed incoming calls, emails, correspondence, and visitor inquiries in a professional manner.
  • Provided HR guidance and administrative support to employees regarding policies, procedures, and workplace matters.
  • Assisted in interpreting and communicating HR policies and best practices across departments.
  • Coordinated employee recognition activities, including anniversaries and awards tracking.
  • Accomplishments:
  • Improved efficiency in HR record management and employee tracking processes.
  • Contributed to timely recruitment and onboarding of qualified staff members.
  • Enhanced employee communication by providing reliable HR support and policy guidance.
  • Maintained accurate employee attendance and leave reporting, supporting effective workforce management.