Skills

  • Administration
  • Customer service

Experience

Nkateko Tlhabela

Work experience
  • Making bookings for client who is MVG (Sun International Loyalty
  • programme),Public guest (international and local), Tour Operators and Travel
  • Agencies, and vacation club members (Time shareholders)
  • Booking most hotels/resorts that Sun international have in South Africa.
  • Interact with customers daily to answer queries, provide information, resolve
  • issues and provide any other service that may be required.
  • Ensuring delivery of quality service through meeting established service level
  • goals, call productivity, up selling and initiatives a quality standard.

Nkateko Tlhabela

Work experience
  • Billing customer service consultant at   Merchants
  • December, 2021 - January, 2022
  • Fulltime
  • Assisting customers with their bill queries
  • Making credit adjustments on customers bill
  • Upgrading customer to new and available services depending on
  • the eligibility for the service
  • Cross selling
  • Educating customers on their services and their bill
  • Assisting customers with making payments to their account
  • Enter data in computer system and maintain logs and
  • records of calls, activities and other information.
  • Adhering to schedules as determined on the
  • Telephony system.

Nkateko Tlhabela

Work experience
  • Selling of sim cards, LTE wifi, fibre and ADSL
  • Capturing consumer data on system
  • Creating new customers
  • Activation of new contracts and sim cards
  • Contract Renewals
  • Cash up
  • Dealing with consumer queries and assisting them
  • accordingly
  • Capturing sales on a sales tracker spreadsheet
  • Capturing sim swaps on sim generator spreadsheet
  • Assisting with managerial duties

Nkateko Tlhabela

Work experience
  • Migrating the new Wireless Fixed Line Look Alike
  • Ensure that Customer Service standards are
  • maintained in ahighly
  • pressurized environment.
  • Escalating customer queries to relevant departments
  • if &when
  • necessary
  • Taking inbound calls when authorised to
  • Address problems and requests by transmitting
  • information
  • orproviding solutions.
  • Prioritize calls according to urgency and importance.
  • Enter data in computer system and maintain logs and
  • records of
  • calls, activities and other information.
  • Updating & creating spread sheets on excel
  • Data capturing on the companies system
  • Adherence to schedules as determined on the telephoney system

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