Skills

  • Microsoft Office
  • Microsoft Word
  • Customer service
  • Excel
  • Marketing
  • Office management
  • Product management

Experience

Njeri Kariithi

Work experience
  • Assist in analyzing the nature of support incidents raised and provide input into the knowledge base for common issues.
  • Logging calls on the call logging system and maintain full documentation of how customer was assisted
  • Escalation of more complex service issues to relevant support team
  • Educate customers on all our products and services while delivering high quality service to our customers
  • All new tickets are responded within SLA for effective customer satisfaction
  • Replying to customer emails and SMS and doing outbound calls within SLA to ensure good experience and customer satisfaction

Related persons

Ian LomoMicrosoft Office , Microsoft Word, Management
Clifford MwendaMicrosoft Office , Microsoft Word, Excel