About

Senior Business Analyst and certified PSPO I, with a focus on optimizing and enhancing product catalogs to ensure seamless customer experience. Experienced in collaborating with cross-functional teams to define and prioritize business requirements, ensuring alignment with organizational goals. Adept at mentoring junior analysts, driving strategic initiatives, and facilitating effective communication between technical and business teams. Proven track record in implementing continuous system enhancements and leveraging data-driven insights to support product innovation and business growth.

Skills

  • Administration
  • Business Development
  • Digital Advertising
  • Management
  • System administration
  • DevOps
  • IT
  • QA
  • SEO
  • English
  • French

Experience

Nikos Kourouklis

Work experience
  • Collaborate with stakeholders across business and technical teams to define and prioritize business requirements, ensuring alignment with company strategy and customer needs.
  • Lead initiatives to improve the customer search and discovery experience, focusing on product filtering, categorization, and personalized recommendations.
  • Facilitate cross-functional communication to bridge the gap between business needs and technical execution, ensuring smooth delivery of key product features.
  • Oversee and manage product data accuracy, including pricing, stock availability, and feed synchronization, driving efficiency across online and offline channels.
  • Support strategic decision-making through data analysis and identification of key business trends related to the product catalog and user behavior.
  • Mentor and guide junior analysts, helping them refine their analytical skills and contribute to team success.
  • Drive continuous improvement initiatives by gathering feedback and collaborating with the team to implement system enhancements and process optimizations.
  • Play a pivotal role in the evaluation and integration of new technologies, such as search engine solutions and product bundling tools, to enhance the Product Detail Page (PDP) and checkout experience.

Nikos Kourouklis

Work experience
  • Lead large and complex projects, with significant budgets and multi-disciplinary teams.
  • Agile Delivery Leadership: Spearheaded Agile delivery methodologies as a Senior IT Project Manager, coordinating cross-functional teams and facilitating Agile practices. Successfully managed end-to-end project delivery, including sprint planning, daily stand-ups, retrospectives, and continuous improvement processes. Acted as a key liaison between stakeholders and technical teams, ensuring alignment with business objectives and efficient, on-time delivery of IT solutions.
  • Experience with project tracking tools like JIRA & MS Azure.
  • Work with multidisciplinary internal teams to define project scopes, resource requirements, and cost estimates for projects.
  • Monitor project progress to ensure that projects remain on track: meet scope, meet deadlines, and stay on budget.
  • Client liaison - communicating project progress and the impact of change with the internal accounts team, and directly to the client when required.
  • Successfully led the inRiver PIM remodeling project, enhancing data management and product information dissemination.
  • Orchestrated the decommissioning of legacy systems, transitioning to more efficient and modern platforms.
  • Streamlined the operational flows for ESL, Feeds, and WCS connections, improving process efficiency and data accuracy.

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