About

A results-driven professional with over Three years of experience in Asset Finance and Banking Industries, well vast in Accounts procedures, Executive administration, Customer Experience and Back office operations. A detail-oriented and organized Accounts enthusiast with experience in financial administration, account reconciliation, and supporting accounting functions. Adept at maintaining accurate records, processing invoices, and assisting with month-end reporting. Known for excellent communication skills, analytical thinking, and a proactive approach to problem-solving. I am skilled in managing complex calendars, coordinating travel arrangements, and handling confidential information with the utmost discretion. My ability to anticipate needs, prioritize tasks, and maintain a proactive approach has consistently allowed me to exceed expectations and deliver exceptional results.

Skills

  • QuickBooks Accounting Package
    7
  • 7
  • Work in the CRM system
    7
  • Accounts payable
    7
  • Account reconciliation processes
    7
  • Ms office
    9
  • Customer Service and Support
    10

Recommendations

Sylvester Bondo

 9/12/2026
Provided a score of  
8
  for Newton Kiogora

Experience

Newton Kiogora

Work experience
  • Back Officer, Retail Officer, Customer Care Officer at   Watu Africa
  • Prepares documentation for purposes of opening and closing accounts
  • Evaluates client debts, obligations and financial goals to proffer a variety of compatible financial product and Service
  • Assist with bank reconciliations and investigate discrepancies, resolving issues efficiently.
  • Provides excellent customer service to over 500 customers daily, resolving inquiries and complaints quickly and efficiently..
  • Involved in developing customer service protocols, standards and procedures to improve customer satisfaction and loyalty
  • Credit analysis and portfolio management
  • Loan checks and approvals
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs viz a viz timely business reporting.
  • Keeps track of customer journeys through interacting with customers across different channels and platforms, and coordinate with all internal stakeholders, marketing, account management and so on, in order to increase.
  • Recommends potential products or services to management by collecting
  • customer information and analyzing customer needs
  • Customer accounts management

Newton Kiogora

Work experience
  •  Planned and procured company stationery and materials in a timely manner. Saved the company time and reduced cost incurred in the event of late
  • requisitions.
  •  Processed and recorded accounts payable and receivable transactions, ensuring timely payments and accurate invoicing.
  •  Confirmed and followed up data entailing payroll processes with payroll
  • administrator on timely basis hence ensured zero error and improved efficiency
  •  Prepared training reports to assist business leaders with key decision making
  • and strategic operational planning.
  •  Booked, confirmed and communicated logistical issues –venues, flight, visa letters, transport to L&D manager and training participants.
  •  Filed a half yearly course approvals and levies with NITA. Course cost
  • reimbursement cheques worthy KShs. 300,000 /- received by the Bank. Maintained protocol throughout routine work days and special event.
  •  Received and facilitated over 40 critical support calls/emails and solved
  • customer issues.
  •  Built and maintained critical HR trackers to enhance data flow and alignment
  • of information.

Newton Kiogora

Work experience
  •  Supported the finance team in daily tasks, including data entry, invoice verification, and ledger maintenance.
  •  Received, reviewed, to ensure accuracy and completeness, update, compile and maintain human resources staff database and files while ensuring safe custody.
  •  Supported audit queries related to HR, ensuring that contracts and other relevant documents are filed and retrieved in a timely manner
  •  Ensured that all the necessary staff data (on hiring, promotion and transfer) is captured into the HR system and timely avail reports as required by the department.
  •  Monitored petty cash transactions and ensured accurate recording of expenses.

Related persons

faith orinaWarehouse Manager at Watu Africa
Sylvester BondoManagement, Customer service, English
joyleen cherono

Sylvester Bondo

 9/12/2026
Provided a score of  
8
  for Newton Kiogora