About

I am a Dedicated and resourceful Administrative Professional with a Masters of Business Administration major in Human Resource Management, a Bachelor's Degree in Business Administration, a Certificate in Human Resource Management and a certificate in Leadership and teamwork. I am Equipped with over three years of experience in finance and administrative roles. I am Seeking to leverage my skills and expertise to effectively fulfil responsibilities and ensuring seamless office operations and alignment with organizational objectives.

Skills

  • Human Resource management
    8
  • Leadership & Project Management
    9
  • Developing M&E plan
    9
  • Office administration skills
    10
  • Business administration
    10
  • Computer Literacy
    10
  • Finance and Accounting Skills
    9

Experience

Nelson Nyendwa

Work experience
  • Jan 2024 — Jul 2024 Service Consultant at Zambia National Commercial Bank(ZANACO)
  • Provide exceptional customer service to both individual and corporate clients, addressing their inquiries, concerns, and needs in a professional and timely manner.
  • Assist clients with banking transactions such as deposits, withdrawals, fund transfers, and account management.
  • Proactively identify opportunities to cross-sell and upsell the bank's products and services to existing clients, in alignment with their financial goals.
  • Maintain detailed and accurate records of all client interactions and transactions.
  • Stay up-to-date with the bank's policies, procedures, and product offerings, and communicate any changes effectively to clients.
  • Collaborate with other departments to provide integrated solutions for clients.
  • Contribute to the overall customer satisfaction and loyalty by delivering a seamless and personalized banking experience.
  • Participate in regular training sessions to enhance your skills and knowledge in the banking industry.
  • Adhere to all regulatory requirements and internal control measures to ensure compliance and mitigate risks.

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