About

Computer literate, detail-oriented Customer Service Representative with expertise in Microsoft Office and MySQL development. Excellent communication skills, with a demonstrated commitment to providing outstanding customer service and maintaining confidentiality. Capable of working independently and as part of a team, while efficiently managing multiple projects.

Skills

  • IT support skills like troubleshooting and repair
    5
  • Basic Computer Operations
    10
  • Computer Networking & Internet
    10
  • Customer service
    10
  • Cybersecurity
    4
  • Cisco Certified Network Associate
    7
  • English
    10

Experience

Nazi Matebese

Work experience
  • December, 2024 - November, 2025
  • Fulltime

Nazi Matebese

Work experience
  • October, 2022 - December, 2024
  • Fulltime
  • Managing client claims
  • Handling customer inquiries via phone and email
  • Updating and verifying banking information
  • Investigating unpaid transactions and credit them
  • Supporting the claims processing process
  • Ensuring compliance with business rules and procedures
  • Keeping accurate records and statistics of all queries

Nazi Matebese

Education
  • February, 2016 - November, 2019
  • Fulltime

Related persons

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