About

I have a strong background in healthcare administration and customer service, I'm passionate about providing top-notch patient care. My experience spans roles as a Medical Billing Officer, Client Experience Officer, and Receptionist, where I've honed my skills in managing patient billing, scheduling, and delivering exceptional customer service. I'm proactive, detail-oriented, and always eager to learn and grow. In my free time, I enjoy reading, traveling, hiking and spending quality time with family and friends

Skills

  • Administration
  • Customer service
  • Healthcare
  • problem solving skills
  • Attention to detail
  • Book reviewing
    2
  • English and Kiswahili

Experience

Nancy Njue

Work experience
  • October, 2021 - November, 2023
  • Fulltime
  • Accurate Billing: Ensured accurate billing for medical services by coding with ICD 10 codes and submitting claims to insurance companies.
  • Claims Management: Followed up on unpaid or rejected claims, reviewed reasons for denials, made necessary corrections and resubmitted claims.
  • Insurance Verification: Verified insurance details before providing services to ensure coverage and avoid billing issues.
  • Patient Billing: Managed patient billing processes, including preparing invoices, addressing billing inquiries, and resolving billing discrepancies.
  • Communication: Effectively communicated with insurance companies, medical professionals, and patients to resolve billing issues and ensure smooth billing operations.

Nancy Njue

Work experience
  • October, 2020 - September, 2021
  • Fulltime
  • Handled high-volume calls: Efficiently managed a high volume of incoming calls, prioritized based on urgency, and used scripts and FAQs to streamline conversations.
  • Provided patient support: Offered clear and empathetic information and support to patients, ensuring they were well-informed and prepared for their visits.
  • Handled upset clients: Managed upset clients empathetically, providing practical solutions to their concerns and escalating issues when necessary.

Nancy Njue

Work experience
  • Greeted and assisted patients: Welcomed patients and visitors, provided them with information, and directed them to the appropriate departments or personnel.
  • Managed phone calls: Answered and routed incoming phone calls, took messages, and provided information to callers.
  • Managed appointments: Scheduled patient appointments, managed appointment confirmations, rescheduling, and cancellations to ensure efficient clinic operations.

Nancy Njue

Education
  • September, 2014 - August, 2016
  • Fulltime
  • Principles of management: Basics of management including planning, organizing, leading, and controlling.
  • Accounting and Finance: Introduction to financial accounting, managerial accounting, budgeting, and financial analysis.
  • Business Communication: Effective communication skills in a business setting, including writing, presentations, and interpersonal communication.
  • Marketing: Fundamentals of marketing, market research, consumer behavior, and marketing strategies.