About

Detailed oriented team member with 3years of work experience and able to achieve in my customer service goals in a revenue-driven atmosphere, take aqualitative service to build a customer relationship and assist prospective clients in choosing products that best in their needs.

Skills

  • Team work
    5
  • team player
    5
  • Reading and writing
    5
  • English
    10

Experience

Nakitende Sharifah

Work experience
  • Customer Interaction and Support:
  • Responding to customer inquiries via various channels (phone, email, chat, social media).
  • Resolving customer complaints and issues in a timely and professional manner.
  • Providing accurate and helpful information about products or services.
  • Escalating complex issues to appropriate personnel.
  • Relationship Building:
  • Establishing and maintaining positive relationships with customers.
  • Understanding customer needs and preferences to tailor interactions.
  • Providing exceptional customer care
  • and Fulfillment:
  • Processing orders accurately and efficiently.
  • Tracking order status and providing updates to customers.
  • Handling returns, exchanges, and other order-related issues.
  • Data Management:
  • Maintaining accurate records of customer interactions and transactions in the CRM system.
  • Keeping customer databases up-to-date.
  • Process Improvement:
  • Identifying areas for improvement in customer service processes.

Nakitende Sharifah

Work experience
  • Conduct financial transactions for patrons, ensuring accuracy and efficiency.
  • Accept and verify patron credit applications, checking references for house credit accounts.
  • Reconcile daily transaction summaries to maintain balanced financial records.
  • Sell gambling chips, tokens, or tickets to patrons, as well as to other employees for resale.
  • Convert gambling chips, tokens, or tickets to cash upon patron request.
  • Utilize cash registers or computer systems to record and track all transactions.
  • Provide exceptional customer service, addressing patron inquiries and concerns promptly.
  • Maintain compliance with all regulatory requirements and internal policies related to cash handling.

Nakitende Sharifah

Work experience
  • Cleaning and arranging guest rooms
  • Washing dirty bedding, clothing and linen
  • Stocking and maintaining an inventory of housekeeping supplies
  • Receiving visitors and showing guests around
  • Dusting furniture or fixtures and polishing them
  • Scrubbing and sanitising showers, bathtubs, toilets, countertops and sinks
  • Vacuuming and cleaning carpets.

Nakitende Sharifah

Education

Related persons

Nina MiriamAccounting, Administration, Customer service