About

Guide customers on the steps to follow for cash transactions such as; cash withdraw and deposits, cheque deposits, FX sale and purchases, and Bill Muster payments, guide customers on steps to follows for non-cash transactions such as ; inhouse, inter bank and international transfers on the tablet, Account opening, cross-selling digital channel products, collect KYC details of customers who fail to perform transactions on the self-service tablets. Passing on non-account holders as leads to APBs for account opening or ay other products offered by the bank

Skills

  • Good Customer Service Skills
    8
  • Cashiering
    7
  • Customer service
    8
  • Microsoft Word
    8
  • English
    9
  • Nyanja and Bemba
    9
  • Swahili
    1

Experience

Mziweziti

Work experience
  • To receive and verify cash before making deposit, making payments on cash withdraws, purchase and sale of foreign currency like USD, EUR, POUND ETC.
  • To open investment accounts for customers
  • To cross sale bank products and refer customers to the right channels for queries and complaints

Mziweziti

Work experience
  • CUSTOMER SERVICE at   ZANACO
  • To open accounts for customers in retail and cooperate banking
  • To receive complaints and sort them out if not escalate to the right person
  • To on board customers on internet banking and mobile banking
  • To tell customers about bank products to cross sale on all bank products

Mziweziti

Work experience
  • Respond to applications as per HR directives
  • Enter data on the employees
  • make appointment and meetings
  • Organize meetings and trainings

Mziweziti

Work experience
  • RADIO PRESENTER at   3FM
  • January, 2020 - November, 2020
  • Parttime
  • Presenter for a radio program called 2pm to 5pm where radio l;isten phone in to make contributions on topics picked for that particular day
  • Music program for calling in and making shout outs

Mziweziti

Work experience
  • Send and receive mails and invitation for the human resource administrator
  • To usher in clients to see the human resource
  • To make meetings and appointment for the DA with clients

Mziweziti

Education
  • Obtained First Class Degree in Business Management

Mziweziti

Work experience
  • December, 2012 - December, 2013
  • Fulltime
  • Send and receive cash for swift cash money services
  • Sort out mails and parcels
  • Sale of post bust tickets online and manually

Mziweziti

Education
  • Obtained a Diploma and Certificate in Human Rights Law

Mziweziti

Education
  • Obtained my Grade 12 Certificate

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