Mwiine Japhet

IT and Sales Support at Wingersoft Technologies Ltd

since December, 2021

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10/13/2022

Great work

Work experience

Attending initial sales meetings and meeting the client.
➢ Remote digital support to clients
➢ Handle SalesManager system related requests for assistance.
➢ Troubleshoot SalesManager system and identifying root causes of SalesManager problems.
➢ Analyse SalesManager system related issues and propose solutions.
➢ Fixing SalesManager problems and test and verify solutions prior to implementing them.
➢ Obtain and log customer feedback for the purpose of process improvement.
➢ Document SalesManager support activities thoroughly, accurately, and in a timely manner.
➢ Determining a client’s business requirements and whether the products being considered are suitable.
➢ Decide whether the software or hardware needs adapting to meet the client’s needs.
➢ Answering any technical questions, the client might have.
➢ Presenting findings to a technical team to act on, and then to the client.
➢ Make decisions quickly, sometimes with limited information.
➢ Review work log, customer feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities for improvement.

10/13/2022

Great work

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