Skills

  • Advertising
  • Customer service
  • Office management
  • creative writing
  • Public Relations and Information Management
  • English
  • KISWAHILI
    10
  • Embu

Experience

mutugi mucoki

Work experience
  • Using advanced communication skills to control a call, listen and target the objective of the individual customer.
  • Maintaining efficiency and productivity by meeting and exceeding daily, weekly and monthly targets.
  • Providing clear, accurate, timely and professional communication to callers in a courteous manner.
  • Ensured data accuracy by following verification procedures.
  • Reading, comprehending and following for data entry or sales.
  • Accurate dispositioning of calls and reporting.
  • Recording all conversations with clients with details of inquiries or complaints and action steps that were taken.
  • Forwarding all filed claims to the appropriate department for handling and investigation.
  • Identifying irate customers and provide the best solution to find an appropriate solution aligned with business processes.

mutugi mucoki

Education

mutugi mucoki

Education
  • September, 2017 - December, 2022
  • Fulltime
  • Majored in Kiswahili Language and Literature.
  • Language use in Kiswahili
  • Communication Skills in Kiswahili
  • Kiswahili Research Methods
  • Theory and Practice of Translation and Interpretation I and II
  • Radio Theatre
  • Organisational Communication Skills
  • Business English
  • Writing for the Media
  • Editorial Methods in Kiswahili
  • Participatory Development

mutugi mucoki

Education
  • February, 2012 - November, 2015
  • Fulltime
  • B (62 points)

mutugi mucoki

Education
  • January, 2009 - November, 2011
  • Fulltime
  • 371 Marks

Related persons

Duncan NjorogeCustomer service, Marketing, Restaurant