About

I am an ICT professional with experience in ICT support, network administration, server management, software development, and cybersecurity. I support day-to-day IT operations, maintain networks and servers, troubleshoot systems, manage backups, and help ensure secure and reliable technology services. I am looking for an opportunity to grow in a challenging ICT environment where I can contribute my technical skills, problem-solving ability, and passion for technology.

Skills

  • Software developer
    5
  • Network Administration
    8
  • Cybersecurity
    7
  • information technology skills
    10
  • Cisco Networking
    7
  • • Networking and Security • General IT support
    8
  • Computer Networking & Internet
    8
  • Software development with PHP and Laravel
    5
  • • Introduction to Cybersecurity Certification
    7
  • • Cybersecurity Essentials Certification
    5
  • ● Java ● Servlets ● Spring ● Spring MVC ● Hiberna
    8
  • C++ Programming Language
    6
  • Adobe Photoshop
    7

Experience

Mutale Kabwe

Work experience
  • Managed and maintained the organization’s network infrastructure, including LAN, WAN, routers, switches, and wireless systems
  • Installed, configured, monitored, and troubleshot network devices to ensure stable and secure connectivity
  • Administered servers, including setup, maintenance, updates, and performance monitoring
  • Managed user accounts, access permissions, and network resources within the organization
  • Implemented and supported cybersecurity measures to protect systems, networks, and data from threats
  • Monitored network security, responded to incidents, and carried out routine security checks
  • Performed server backups, monitored backup processes, and supported data recovery when required
  • Managed firewall, antivirus, endpoint protection, and other security tools
  • Diagnosed and resolved network, server, and connectivity issues to minimize downtime
  • Maintained network documentation, IP records, system configurations, and ICT inventory
  • Supported business continuity through preventive maintenance, disaster recovery, and backup planning
  • Worked with other ICT teams and service providers to improve network performance and security

Mutale Kabwe

Work experience
  • Designing, developing, testing, and maintaining software applications
  • Writing clean, efficient, and well-documented code
  • Analyzing user needs and system requirements to develop suitable software solutions
  • Debugging and resolving software errors, bugs, and performance issues
  • Updating and improving existing applications based on user feedback and organizational needs
  • Integrating software with databases, APIs, and other systems
  • Participating in system design, planning, and software architecture decisions
  • Testing applications to ensure reliability, security, and functionality
  • Maintaining software documentation, user guides, and technical records
  • Collaborating with other ICT staff, users, and stakeholders during software development projects
  • Assisting with deployment, installation, and support of developed applications
  • Ensuring software security, data protection, and compliance with organizational standards

Mutale Kabwe

Work experience
  • February, 2023 - November, 2024
  • Fulltime
  • Provided technical support to staff, students, and departments on ICT-related issues
  • Installed, configured, and maintained computers, printers, scanners, and other ICT equipment
  • Supported and troubleshot the university network, internet connectivity, and Wi-Fi services
  • Managed user accounts, email access, password resets, and access permissions
  • Monitored and maintained servers, system performance, and routine backups
  • Supported university systems and applications used for administration and operations
  • Assisted in the support and maintenance of payment systems such as SAGA Evolution, ensuring smooth processing of financial and administrative transactions
  • Helped troubleshoot system access, user issues, and operational problems related to SAGA Evolution
  • Assisted in maintaining and monitoring CCTV systems across campus
  • Supported POS systems and other digital transaction platforms used within the university
  • Diagnosed and resolved hardware, software, and peripheral faults to minimize downtime
  • Maintained ICT inventory, asset records, and technical documentation
  • Assisted with cybersecurity measures such as antivirus updates, access control, and safe ICT practices
  • Set up and supported projectors, conferencing tools, and presentation equipment for lectures, meetings, and events
  • Liaised with vendors, service providers, and technicians for ICT maintenance and support
  • Ensured ICT services remained reliable to support teaching, learning, research, and administration

Mutale Kabwe

Work experience
  • November, 2020 - February, 2023
  • Fulltime
  • Delivered first-line ICT support for computers, software, printers, CCTV, and POS systems
  • Assisted with installation, configuration, maintenance, and troubleshooting of ICT infrastructure
  • Supported network connectivity, user account administration, and routine system maintenance
  • Monitored CCTV operations and assisted in resolving camera and recording system faults
  • Provided support for POS systems to ensure reliable transaction processing and uptime
  • Maintained accurate ICT inventory and documented technical issues and resolutions

Mutale Kabwe

Education
  • January, 2017 - November, 2020
  • Fulltime
  • information communications technology with education