About

I am a multi‑skilled professional with 6+ years of experience in Quality Assurance, Compliance, Procurement, and Supply Chain Operations, currently serving as a QA Specialist at Ignite Energy Access. My work has improved product reliability by 25%, reduced inspection errors by 30%, and streamlined vendor documentation for operational efficiency. I hold certifications in Lean Six Sigma, SPSS Data Analysis, and ISO 19011 Lead Auditing, equipping me to drive evidence‑based decisions, process improvements, and compliance with international standards. As the founder of Unique Hub Solutions, I also deliver creative graphic design and branding services, having completed 60+ logo and print projects for clients across Zambia. This entrepreneurial journey reflects my passion for operational excellence, customer‑focused design, and building sustainable business solutions. I am currently pursuing a Bachelor’s in Business Administration and actively seeking global remote opportunities in QA, operations, data analysis, and design where I can combine technical precision, creative problem‑solving, and strategic leadership to deliver measurable impact. I provide services in Quality Assurance consulting, SPSS/SQL Data Analysis, Graphic Design, Procurement & Supply Chain support, and Data Entry. My offers include free consultations, branded templates, and referral rewards to deliver 10x value to clients.

Skills

  • Graphic Design
    10
  • Quality control and quality assurance
    9
  • MySQL
    8
  • Procurement and Supply Chain Management
    10
  • Microsoft Office (Word/Excel)
    10
  • Data analysis with SPSS and STATA
    9

Experience

Mulenga Mugabeni

Work experience
  • Driving procurement strategy and maintenance operations in the petroleum sector, managing a supplier base of 30+ vendors to ensure cost-effective, uninterrupted supply of materials and services.
  • Key Achievements:
  • Negotiated improved contract terms with multiple suppliers, reducing procurement costs and strengthening vendor relationships across the supply chain
  • Oversee preventive and corrective maintenance programmes, minimising equipment downtime and ensuring operational continuity at petroleum facilities
  • Manage and coordinate a team of maintenance technicians alongside external contractors, ensuring repairs are completed safely, on time, and within budget
  • Implemented structured procurement processes and vendor evaluation frameworks to improve compliance and sourcing efficiency
  • Collaborate cross-functionally with operations, finance, and logistics teams to align procurement planning with business needs

Mulenga Mugabeni

Work experience
  • As a Quality Assurance Specialist at Ignite Energy Access, I lead initiatives that ensure product and service excellence across our operations in Zambia. My role is pivotal in maintaining high-performance standards through rigorous quality checks, data-driven improvements, and compliance with international and local standards.
  • 🔧 Key Responsibilities:
  • Conduct end-to-end quality inspections and testing across solar energy products, systems, and services to ensure performance and safety.
  • Develop and enforce standard operating procedures (SOPs) that have improved process efficiency by 23%.
  • Collaborate with cross-functional teams—including engineering, logistics, and customer support—to resolve quality issues and ensure alignment on product expectations.
  • Perform root cause analysis and implement corrective/preventive actions (CAPA) that reduced product returns by 15% over 18 months.
  • Monitor and analyze quality data using digital tools, enabling leadership to make evidence-based decisions.
  • 📈 Achievements:
  • Improved product reliability by over 25% through strategic process improvements and system audits.
  • Spearheaded the implementation of a real-time quality tracking system, reducing inspection errors by 30%.
  • Trained and mentored 3 junior QA staff, resulting in faster onboarding, better reporting accuracy, and team confidence.
  • Led a customer feedback loop initiative, which increased customer satisfaction scores by 18% and reduced complaint resolution time by 40%.
  • 🌟 Personal Impact:
  • I take pride in fostering a culture of quality-first thinking. I actively participate in strategy meetings and offer insights to optimize workflows, reduce defects, and improve the customer experience. I’m also passionate about knowledge-sharing and have facilitated several internal QA workshops to promote continuous improvement.

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