Skills

  • Microsoft Office
  • Microsoft Word
  • English
  • Management
  • Excel
  • Typing Skills
  • Customer service
  • Ms office
  • Office management
  • Marketing
  • HTML/CSS 
  • Project Management
  • Finance
  • Accounting
  • Sales
  • Product management
  • Design
  • MySQL
  • Linux
  • HR
  • English
    10

Experience

Muhindo Johnson

Work experience
  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

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