About

Strategic operations and customer experience leader with 20+ years of progressive leadership experience across enterprise customer operations, service delivery, process improvement, and post-install strategic account management. Proven success leading high-performing teams, managing multimillion-dollar customer portfolios, reducing operational inefficiencies, and driving measurable improvements in customer satisfaction, revenue retention, and service performance. Experienced in cross-functional leadership, executive stakeholder engagement, escalation management, KPI governance, and data-driven operational strategy within complex enterprise environments. Passionate about improving both employee and customer experiences through process optimization, operational excellence, and transformational leadership. Currently completing a Doctor of Business Administration (DBA) in Global & International Business, with research focused on customer experience, operational bottlenecks, and digital transformation. Particularly interested in leadership opportunities involving customer experience strategy, business operations, service excellence, organizational effectiveness, strategic accounts, and process improvement initiatives. Known for being a collaborative leader who brings structure, empathy, accountability, and strategic thinking to fast-paced, customer-focused organizations.

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