Skills

  • Advertising
  • Data Science
  • Design
  • Digital Advertising
  • Project Management
  • IT
  • SEO

Experience

Ian M

Work experience
  • Audio / Visual Technician Lv 2 at   Intel
  • January, 2022 - January, 2024
  • Fulltime
  • 1.
  • corporate spaces.
  • Key Responsibilities:
  • Managing Connectivity of Digital Signage and Telecommunication Issues: Diagnosed and resolved connectivity
  • issues related to digital signage and telecommunication systems in corporate meeting rooms. Conducted
  • troubleshooting and maintenance to ensure seamless operation of audiovisual equipment, including displays,
  • projectors, speakers, and video conferencing systems. Implemented solutions to enhance user experience and
  • minimize downtime, contributing to the overall e ciency of corporate communications.
  • 2.
  • 3.
  • 4.
  • On-Call Basis Ticketing System Responsibilities: Managed service requests and technical issues through the
  • ServiceNow ticketing system on an on-call basis. Responded promptly to service tickets, prioritizing and resolving
  • issues according to urgency and impact on business operations. Documented troubleshooting steps, resolutions,
  • and follow-up actions in the ticketing system, ensuring thorough tracking and resolution of all reported incidents.
  • Event Coordination with Clients: Collaborated with clients to coordinate audiovisual requirements for corporate
  • events held in auditoriums and meeting rooms. Assisted with setup, con guration, and operation of audiovisual
  • equipment to support presentations, seminars, and conferences. Provided technical support during events,
  • troubleshooting issues and ensuring smooth execution of audiovisual elements to meet client expectations and
  • objectives.
  • Pro ciency with Video Communication Applications: Demonstrated pro ciency in utilizing video
  • communication applications such as Teams, Zoom, and Unite for virtual meetings, presentations, and
  • collaboration. Facilitated setup and integration of video conferencing systems with corporate networks and
  • audiovisual infrastructure. Provided training and support to users on the use of video communication tools,
  • promoting e cient and e ective remote collaboration among employees.

Ian M

Education
  • January, 2008 - January, 2012
  • Fulltime
  • Computer science, network engineering, telecommunications,

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