About

I am a highly motivated and detail-oriented in executing my duties. Extremely talented and am a team player in the entire field under my jurisdiction to achieve the set goals and objectives of the organisation to the highest level possible. I aim to leverage my strong analytical skills, ambitious and self-motivated person always willing to venture my creativity in developing new dreams and expanding my potentials beyond the ordinary limits and professional with extensive expertise in procurement, supply chain management, operations, and logistics. Proven track record of optimising processes, reducing costs, and enhancing efficiency within fast-paced environments. Skilled in strategic sourcing, vendor management, contract negotiation, and inventory control. Possesses strong analytical abilities coupled with effective communication and leadership skills to drive cross-functional collaboration and achieve organisational goals. Adept at implementing innovative solutions to streamline operations and deliver superior performance.

Skills

  • • Strong analytical skills
    9
  • Attention to detail
    9
  • • Effective communication
    10
  • • Problem-solving mindset
    9
  • • Adaptability
    10
  • English
  • Swahili

Experience

moureen hussein

Work experience
  • September, 2022 - January, 2024
  • Fulltime
  • Coast water works development agency is a government agency responsible for the development, maintenance, and management of water and sanitation infrastructure services. Ensuring sustainable water resources and improving access to clean and safe water
  • Duties
  • Preparing purchase orders, sourcing suppliers.
  • Maintaining accurate procurement records.
  • Communicating and building relationships with suppliers.
  • Conducting market research to identify new suppliers.
  • Assisting in budget management and contract negotiations.
  • Ensuring legal and regulatory compliance.
  • Monitoring inventory levels.
  • Generating reports on procurement activities.
  • Organizing and maintaining procurement files.
  • Participating in training programs and helping train new staff.

moureen hussein

Work experience
  • A Call Centre International customer agent is responsible for providing customer support and ensuring customer support and ensuring customer satisfaction across different time zones.
  • Duties
  • Meet performance targets, including call handling time, response time, and resolution time.
  • Strive to achieve high customer satisfaction scores and positive feedback.
  • Work collaboratively with team members and other departments to ensure a seamless customer experience.
  • Handling incoming calls, emails and chat messages from customers, addressing their questions and concerns promptly and professionally.
  • Offer detailed information about products, services, polices and procedures to customers.
  • Guide customers through technical issues, providing step-by-step instructions and solutions.
  • Escalate complex or understand issues to higher level support or specialized departments when necessary.
  • Prepare reports on customer feedback, technical issues, and overall customer satisfaction.
  • Implement strategies to retain customers and build long-term relationships.
  • Apply feedback from supervisors and customers to improve service quality.

moureen hussein

Work experience
  • A tracking company providing vehicle tracking and fleet management solutions. Services typically include GPS tracking, fleet monitoring, vehicle recovery in case of theft, and related telematics.
  • Duties
  • Developing and implementing market strategies to promote Crest tracker’s services to potential clients.
  • Managing brand’s image by consistent and effectively communicated across all marketing materials and channels.
  • Conducting market research in refining marketing strategies, identifying new opportunities, and staying ahead of competitors.
  • Ensuring customer satisfaction and loyalty through effective communication and support.
  • Providing regular reports to management with insights and recommendations for optimization.
  • Collaborating with the sales team to provide them with the necessary materials, insights, and support to help them close deals effectively

moureen hussein

Work experience
  • September, 2015 - January, 2016
  • Fulltime
  • Aimkim technologies is a limited company with a fundamental objective to ensure utilization of the latest technologies by implementing effective solutions.
  • Duties
  • Managed end-to-end supply chain operations, including procurement, inventory management, and distribution of IT hardware, software, and related resources.
  • Developed and maintained relationships with vendors and negotiated contracts to ensure timely and cost-effective procurement of IT equipment.
  • Implemented asset management processes, resulting in accurate tracking of IT assets, reduction in equipment loss, and optimized asset lifecycle.
  • Coordinated with cross-functional teams to plan and execute the deployment of new IT infrastructure components, ensuring minimal disruption to operations.
  • Monitored and resolved incidents and problems related to IT operations, working closely with technical teams to achieve timely resolutions and minimize downtime.
  • Conducted regular audits and implemented compliance controls to ensure adherence to industry regulations and data security standards.
  • Identified process inefficiencies and implemented process improvement initiatives, resulting in increased efficiency and cost savings.
  • Developed and generated performance reports, analyzing key metrics to identify areas for improvement and present findings to management

moureen hussein

Education
  • January, 2012 - October, 2023
  • Fulltime
  • PROCUREMENT AND SUPPLY CHAIN MANAGEMENT

Related persons