Skills

  • HTML/CSS 
  • Typing Skills
  • Customer service
  • English
  • Excel
  • Product management
  • Linux
  • Js
  • English and Kiswahili
    9

Experience

Moses Kiama

Work experience
  • February, 2021 - November, 2021
  • Fulltime
  • Handled customer complaints and provided timely solutions.
  • Delivered first-class service to customers.
  • Investigated recurring queries and collaborated with leads to find permanent resolutions.
  • Delivered on KPIs while maintaining excellent service quality.
  • Displayed strong communication skills and provided feedback to improve internal tooling.
  • Developed clean, efficient code based on software application project scope.
  • Wrote software applications using C++, Java and JavaScript.
  • Worked with modern web application frameworks.
  • Tested software modules against functional specifications, documenting results and non-compliance.
  • Identified and resolved errors in order entry, order modification, customer billing and payments.
  • Worked with Customer Service Manager to outline customer service procedures and response scripts.
  • Used clear and positive language and exceptional communication skills with customers, maintaining a 90% customer satisfaction rating.
  • Provided first call resolution training improving time on call and first call resolution rates.
  • Regularly collaborated with developers, engineers, and product managers.

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