Moses K

Assistant Manager Banking Systems at Spire Bank

since June, 2018

ki***ru@gmail.com

Work experience

Work closely with project sponsors, business users, project managers, and information services to identify and capture business need(s), develop an appropriate business justification, plan the transition to a future state and provide change leadership in the implementation of solutions
Commissioning and installing new applications and customizing existing applications in order to make them fit for purpose
Focus on advising the business on how best to use information technology and related solutions to meet their business objectives specifically focusing on the core banking and supporting channels such as Cheque Truncation, traditional payments (RTGS, EFT, SWIFT), Emerging payments (KITS, DITS, Insurance, and Tax)
Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints
Formulating and directing information and communication technology (ICT) strategies, policies and plans
Provide relevant training to the staff to upgrade their ICT skills, and creating awareness on new systems.
Monitor web servers, services, and databases to minimize the risk of data loss, breach of privacy and confidentiality
Back up management

Work experience

Enhanced users understanding of the bank’s core systems by conducting group training sessions and creating user-friendly training materials
ATM and Mobile Banking: Support Transaction Management, Card Management, ATM /POS Management, Money Transfers, Mobile Service Integration
Responsible for cyber security protection for the company including the implementation of systematic risk mitigation plan, preservation of company data and information security, IT Networks infrastructure structures, network access, firewall, antivirus and backup systems.
Tracked IT Assets / Equipment, as well as purchase of IT related equipment and control IT related inventories.
Ensured the regular updating of all software used including but not limited to Core Banking, CRB, Mail Box, Amlock, and Credit Quest
Assisted in managing the development, maintenance and communication of policies, procedures and guidelines
Carried out system audits on the utilization and viability of the systems software
Service Desk Management
Administration of Enterprise Systems

Work experience

Provided support services and implementation engineering by developing customer satisfaction and loyalty.
Technical writing on design specifications, system manuals, project plans, test plans and business correspondence
Refined the logical design so that it can be translated into a specific data model. Further refining the physical design to meet system storage requirements
Installed and tested new versions of the database management system (DBMS)
Met with clients to present campaigns and offer advice and strategies as well as define system requirements, design and propose solutions
Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments
Analyzed interruption reports and outage databases to identify outage trends and determine needed coordination changes.

Work experience

Within a broad area of competence, investigates problems and other requests for support and determines appropriate actions to take.
Troubleshooting network faults in the LAN, administration of the network and ensuring that the network infrastructure is up and running.
Carried out administrative functions in the Active Directory i.e. creation of users, reset of passwords, creation of network drives and updating the Active Directory.
Performed Close of Business, End of Day, Start of Day core procedures and maintaining any other system procedures.
Resolved problems (e.g. poor performance) and faults (e.g. system failure) occurring in the operation of hardware and software - especially those requiring greater installation expertise.
Undertakes any necessary training associated with the duties of the post and participates in training and development procedures.
Assisted in the management and configuration of all day-to-day support activities across all servers, core system, network and their respective network devices.