Mose Kanjah

RESTAURANT MANAGER at LEADING EDGE FOOD AND ENTERTAINMENT COMPANY

since February, 2018

mo***ah@gmail.com

6/29/2023

"Competent and Effective Leader"

Work experience

Created and implemented a system for tracking and managing employee attendance
Developed and maintained a detailed budget that reduced operational costs
Created and implemented a system for tracking and managing inventory, resulting in a 80% reduction in food waste.
Performed opening and closing duties as required by the restaurant Restocked supplies and food items to ensure the restaurant was fully prepared for service.
Negotiated with vendors to secure fresh ingredients at competitive prices, resulting in cost savings for the restaurant Proficiently used restaurant POS systems to accurately process orders and payments. Developed an online presence for the restaurant, resulting in a 20% increase in website traffic.
Resolved escalated issues and identified solutions to avoid repeat problems. Coached and mentored employees through technical challenges.
Researched and resolved questions and problems affecting customers, providing timely updates. Shared knowledge and offered guidance to employees and customers.

Education

Education

.CERTIFICATE IN BUSINESS MANAGEMENT : BUSINESS MANAGEMENT at The Kenya Institute of Management (KIM)

Work experience

Maintained accurate records of delivery details such as invoices and proof of delivery
Managed package delivery routes and adjusted as needed to ensure on-time delivery
Coordinated the delivery of goods to various customers, ensuring on-time delivery with minimal delays
Developed an efficient delivery route that reduced delivery time.
Followed up with customers to check on satisfaction and offer additional support and services. Fielded phone calls to politely offer effective and efficient assistance for wide-ranging delivery questions and problems.

Work experience

Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers
Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers
Resolved customer complaints in a timely and efficient manner
Greeted guests, recorded orders and coordinated well-timed delivery to reduce delays.
Promoted clean and safe dining environment, quickly reporting and resolving spills or hazards.
Communicated directly with back-of-house staff to ensure order accuracy.

Work experience

Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers
Exceeded customer service expectations by anticipating customer needs and exceeding their expectations, resulting in an increase in tips
Cross-trained in other restaurant roles to ensure smooth operations when needed
Restocked supplies, including napkins, utensils, and condiments, throughout shifts to ensure customers had what they needed
Greeted guests, recorded orders and coordinated well-timed delivery to reduce delays.
Promoted clean and safe dining environment, quickly reporting and resolving spills or hazards.
Generated guest checks, processed payments and followed proper cash-handling procedures.