About

I’m an aspiring Business Analyst holding a National Diploma in Information Technology and Advanced Diploma in Informatics from the Tshwane University of Technology, currently enrolled for Postgraduate Diploma in informatics (Part time). I further have more than FIVE (5) years’ experience in the IT ...

Skills

  • business analysis
    10
  • System analysis and design
    10
  • Budgeting and Cost Management
    10
  • Critical thinking and problem solving
    10
  • English
    10
  • Xitsonga Home Language
    10
  • Tshivenda and sepedi
    7

Experience

Mildret Hlama

Education

Mildret Hlama

Work experience
  • Collaborate with stakeholders to document business process maps, BRS definitions and BRS specifications.
  • Test and guide users to ensure that the designed solution ultimately meets business requirements.
  • Developing and documenting detailed functional and non-functional requirements specifications in line with standards
  • Swordfish Monitoring and Importing accounts Manually on Swordfish
  • Test and validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions.
  • DR (Disaster Recovery) Testing
  • Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification and present to business before deploying it to the system.
  • Managing project throughout all phases.
  • Identification of risks and issues pertaining to the implementation of the solution requirements
  • Investigation errors logged by consultants after the implementation of projects.
  • Analysis of solutions to ensure that they fulfil original requirements and close identified gaps.
  • Investigate data report and identify potential data and errors within the system.
  • Giving support to consultants regarding the system
  • Contribute to translating the business goals into design in line with systems architecture.
  • Investigating on CRM

Mildret Hlama

Work experience
  • Repairing and replacing hardware components.
  • Installing and configuring software and hardware components to ensure system it is working fine.
  • Configuring APN.
  • Conducting back up.
  • Setting up users.
  • Joining users on domain.
  • Unlocking and resetting passwords.
  • Updating and installing software.
  • Providing support to users.
  • Trouble shooting software and hardware.
  • Installing software.
  • setting up email (outlook).
  • Computer and Laptop setup.
  • configuring network.
  • Diagnosing software and hardware.
  • Adding user to scanner and printer.
  • Connecting remotely to users using Dameware and other apps.

Mildret Hlama

Education
  • January, 2020 - December, 2021
  • Fulltime

Mildret Hlama

Work experience
  • Connecting remotely to users and offering them support not limited to the below mentioned :
  • Repairing and replacing hardware components
  • Installing and configuring software and hardware components to ensure system it working fine.
  • Configuring APN
  • Conducting back up
  • Setting up users
  • Joining users on domain
  • Unlocking and resetting passwords
  • Updating and installing software
  • Trouble shooting software and hardware
  • Installing software
  • setting up email (outlook)
  • Creating computer name
  • UNIX
  • configuring network
  • Diagnosing software and hardware
  • Repairing and replacing hardware components
  • Installing and configuring software and hardware components to ensure system it working fine.
  • Configuring APN
  • Conducting back up
  • Setting up users
  • Joining users on domain
  • Unlocking and resetting passwords
  • Updating and installing software
  • providing support to users
  • Trouble shooting software and hardware
  • Installing software
  • setting up email (outlook)
  • Creating computer name
  • UNIX
  • configuring network
  • Diagnosing software and hardware
  • Adding users to the scanner and printer

Mildret Hlama

Work experience
  • Business Analyst contractor at   Net1
  • work with stakeholders to develop business requirements
  • Facilitate requirements gathering workshops within the business
  • Translate business requirements into MIS report
  • Produce requirements documentation in Agile format
  • Managing project throughout all phases
  • Gather information by running the SQL through the data warehouse
  • ETL documentation process through visual diagrams
  • Design, maintain and improve database table.
  • providing support to customers
  • Design reports based on business requirements
  • Analyze algorithm using SQL\PSQL to make logic of the system
  • Do flexible analysis for identifying the best solution
  • Draft a impact, risk and costs assessment for the project
  • Test requirements
  • Provide support and guidance to Quality Assurance, test analyst and production
  • Validate identified solutions and chose the best.
  • Design, maintain and improve database table.
  • Investigate data report and identify potential data and errors within the system.

Mildret Hlama

Work experience
  • January, 2017 - February, 2017
  • Fulltime
  • Working with clients and doing research as per request for the client to meet the business needs and which included the below:
  • Working with clients to develop business requirements.
  • Gathering and documenting business requirements
  • Translate business requirements.
  • Analyzing and documenting changes required in system architecture.
  • Drawing UML Diagrams based on business requirements
  • Gather a report based in business specifications.
  • Design, maintain and improve database table.
  • Design UL for new/ updated systems.
  • Managing project throughout.

Mildret Hlama

Education
  • January, 2014 - December, 2017
  • Fulltime

Mildret Hlama

Education
  • January, 2009 - December, 2013
  • Fulltime

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