Skills

  • Accounting
  • Administration
  • Banking
  • Business Development
  • Customer service
  • Finance
  • Management

Experience

Micheal Anguyo

Work experience
  • Analyzing regional portfolio and repayment trends and laying down daily, weekly, and
  • monthly strategies to drive better collection rates from delinquent customers.
  •  Conducting mystery market visits to confirm the quality of sales and obtain different
  • insights from different areas to enhance strategic direction to mitigate challenges of
  • disabled lamps and repayments.
  •  Providing weekly updates to Sales and Risk Leadership team’s on-field interventions
  • performed and results achieved, along with customer insights.
  •  Designing, piloting, and operationalizing collection processes necessary for ensuring
  • better repayments and customer satisfaction.
  •  Working with Area Business Managers and Field Sale Executives to repossess products
  • from delinquent customers in cases where direct intervention is required.
  •  Reporting any cases of product tampering observed in the field through the process and
  • mechanism established by the Risk team.
  •  Facilitating reporting and actions to be taken against those perpetrating fraudulent
  • practices in the field, such as product tampering, misinformed sales done by FSEs, etc.,
  • as per the processes laid out by the Risk function.
  •  Training Agents (Field Sales Executives) on dealing with repossessions and difficult
  • customer collection issues.
  •  Driving operating rhythm to follow up with Agents (Field Officers) to ensure they are
  • completing their collection calls and repossession tasks on time.
  •  Recruiting cash collection centers and setting up the critical collection area.
 

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