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Micheal Anguyo
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Regional Collection Manager at Green light planet uganda
since January, 2023
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Skills
Accounting
Administration
Banking
Business Development
Customer service
Finance
Management
Experience
Micheal Anguyo
Work experience
Regional Collection Manager
at
Green light planet uganda
2023 -
Fulltime
Analyzing regional portfolio and repayment trends and laying down daily, weekly, and
monthly strategies to drive better collection rates from delinquent customers.
Conducting mystery market visits to confirm the quality of sales and obtain different
insights from different areas to enhance strategic direction to mitigate challenges of
disabled lamps and repayments.
Providing weekly updates to Sales and Risk Leadership team’s on-field interventions
performed and results achieved, along with customer insights.
Designing, piloting, and operationalizing collection processes necessary for ensuring
better repayments and customer satisfaction.
Working with Area Business Managers and Field Sale Executives to repossess products
from delinquent customers in cases where direct intervention is required.
Reporting any cases of product tampering observed in the field through the process and
mechanism established by the Risk team.
Facilitating reporting and actions to be taken against those perpetrating fraudulent
practices in the field, such as product tampering, misinformed sales done by FSEs, etc.,
as per the processes laid out by the Risk function.
Training Agents (Field Sales Executives) on dealing with repossessions and difficult
customer collection issues.
Driving operating rhythm to follow up with Agents (Field Officers) to ensure they are
completing their collection calls and repossession tasks on time.
Recruiting cash collection centers and setting up the critical collection area.
Copyright 2022
English
Українська
Русский
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