About

Instructional Design | Virtual Trainer| Training Program Management Results-driven training and development professional with extensive experience in instructional evaluation, course development, and program management. Proven ability to improve employee performance, optimize training delivery, and align learning strategies with organizational goals. Skilled in designing and delivering innovative, high-impact training solutions—both in-person and virtually—to diverse and distributed workforces.

Skills

  • • Proficient in Microsoft Office Suite
    8
  • Fluent in both Microsoft Windows and macOS
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  • Strong communication and interpersonal skills
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  • Proven team-builder and collaborator
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  • Exceptional problem solver
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  • Skilled virtual facilitator
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  • Zoom
    8
  • Adobe Connect
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  • and Microsoft Teams
    8

Experience

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Work experience
  • Training Instructor
  • Served as a subject matter expert in complex, graduate-level curricula; designed, revised, and delivered instruction across broad, rapidly evolving topics.
  • Developed instructional materials, aids, and devices for course delivery in virtual platforms (ZOOM, Adobe Connect, Microsoft Teams).
  • Designed and implemented virtual leadership programs, training over 3,500 personnel, resulting in a $1.4M cost savings to the government.
  • Expanded access to training for resource-limited and geographically dispersed agencies through virtual delivery methods. This resulted in average cost saving of $5K-$6K virtual session

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Work experience
  • Consulted with clients to assess business needs and identify core learning requirements aligned with FAA strategic goals.
  • Led development and implementation of complex leadership programs, managing timelines, budgets, and contractor deliverables.
  • Oversaw workshop facilitation, internal/external instructors, and post-program evaluations to drive continuous improvement.
  • Ensured alignment with business plan targets and maintained program quality across multiple training initiatives.

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Education
  • E-Learning and Online Teaching

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Work experience
  • Program Manager – The Leadership Challenge / Leadership Is Everyone’s Business Workshops
  • Designed and facilitated workshops aligned with internal strategic objectives; delivered leadership development to 225 emerging leaders.
  • Created a comprehensive Facilitator Guide to standardize and improve workshop delivery.
  • Developed a Microsoft Access-based registration system, yielding $5K cost savings.
  • Mentored and coached four instructors; coordinated certification of 10 internal staff to increase the effectiveness of the leader development program. This resulted in a $40K savings for the training budget
  • Supervisor Development Program Manager
  • Conducted Training Needs Analysis and developed a 40-hour training course for new supervisors. Over 500 students attendee the training to enhance their skills.
  • Led planning sessions with SMEs to refine content and scheduling for supervisory training and refresher programs.
  • Customer Service Excellence
  • Delivered high-impact customer service and stakeholder engagement through sustained collaboration, communication, and quarterly strategic assessments.
  • Fostered partnerships with internal and external stakeholders, including vendors and learning networks, ensuring feedback-driven training enhancements

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Education
  • Instructional Design

mgunz30

Education
  • Human Resources Management