Skills

  • Advertising
  • Agriculture
  • Digital Advertising
  • Marketing
  • SMM

Experience

Mercy Kiarie

Work experience
  • Conducted continuous research on clients' products, services, and industry trends to provide valuable assistance and create responsive FAQs.
  • Managed customer support and social listening, resolving complaints, generating leads, and documenting feedback.
  • Provided digital coverage for client events and activations, ensuring maximum online visibility.
  • Generated client feedback reports (CFR) and performance reports, showcasing measurable results to clients by increasing the brand’s Share of Voice (SOV) and positive sentiments.
  • Contributed to up to 70% improvement in the brand's Share of Voice (SOV) and positive sentiments through enhanced customer support, utilizing tools like Meltwater and Brandwatch for real-time consumer insights, competitor analysis, and brand trends.
  • Managed influencers for successful social media campaigns, which led to TVC adaptations, therefore, contributing to improved brand love and perception.
  • Increased website traffic by 40% and engagement by 25% through social media content calendar execution.

Related persons

Anjeyo AnandaCustomer service, Microsoft Office , Sales