About

PROFESSIONAL SUMMARY  I am a proactive and meticulous hotel and camp manager with over 10 years of experience in hospitality industry and proficiencies in inventory control, sales, staff training and development. I am a customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.   My multi-tasking skills as a manager are well-known for creating positive workplace culture and high-performing teams. I collaborate with a diverse range of stakeholders and the hospitality industry’s top performers as well as work with coworkers to promote an engaged and empowering work culture driven by organisation’s mission and object

Skills

  • English
    10
  • French
    6
  • Ichitonga
    10
  • Chichewa
    10
  • Ichibemba
    8
  • lozi
    7
  • Kikaonde
    8

Experience

Mclay Munahicinene

Education
  • November, 2015 - October, 2020
  • Fulltime
  • Information Security and Computer Forensics

Mclay Munahicinene

Work experience
  • Responsibilities:
  • ❖ Managing daily running and monthly planning, seeing to it that the orders of food matches the menus according to the season as well as recipes and occupancy of each week.
  • ❖ Giving monthly report to the regional manager
  • ❖ Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • ❖ Optimized processes and supervised employees, including overseeing administration, budgeting, sales and scheduling protocols.
  • ❖ Set aggressive targets for employees to drive company success and strengthen motivation.
  • ❖ Effectively supervised staff personnel by implementing company policies, protocols, work rules and disciplinary action.
  • ❖ Delivered training for staff development, change management and materials, process and technical controls.
  • ❖ Defined clear targets and objectives and communicated to other team members.
  • ❖ Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • ❖ Trained and developed personnel to improve safety, employee relations and resolve animal - human conflict issues.
  • ❖ Established team priorities, maintained schedules and monitored performance.
  • ❖ Reporting some incidents
  • ❖ Conducting appraisals for the general staff and managers.
  • ❖ Ensuring the operation runs smoothly to the guest’s satisfaction.
  • ❖ Hosting guest.

Mclay Munahicinene

Work experience
  • 2. Junior Camp Manager – Wilderness Safaris.
  • 2013 – 2015.
  • Responsibilities:
  • ❖ Giving daily and monthly reports to the overall manager
  • ❖ Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • ❖ Optimized processes and supervised employees, including overseeing administration, budgeting, sales and scheduling protocols.
  • ❖ Set aggressive targets for employees to drive company success and strengthen motivation.
  • ❖ Effectively supervised staff personnel by implementing company policies, protocols, work rules and disciplinary action.
  • ❖ Delivered training for staff development, change management and materials, process and technical controls.
  • ❖ Defined clear targets and objectives and communicated to other team members.
  • ❖ Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • ❖ Trained and developed personnel to improve safety, employee relations and resolve animal - human conflict issues.
  • ❖ Hosting guests.

Mclay Munahicinene

Education
  • Food and Beverage

Mclay Munahicinene

Education
  • January, 2010 - November, 2013
  • Fulltime
  • Business Administration

Mclay Munahicinene

Work experience
  • Responsibilities:
  • ❖ Making some schedules for the day
  • ❖ Developed process improvements and long-term business strategies through analysis of customer feedback.
  • ❖ Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • ❖ Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • ❖ Took a proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
  • ❖ Asked open-ended questions to better ascertain client needs and determine the best international travel offerings.
  • ❖ Implemented automated office systems, optimizing client and data communications as well as records management.
  • ❖ Helped senior managers make effective decisions based on current and accurate reporting.
  • ❖ Arranged travel accommodation for groups, couples, executives and special needs clients.
  • ❖ Maintained consistent record of completing projects in accordance with schedule and budget requirements.
  • ❖ Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
  • ❖ Prepare some activities vouchers
  • ❖ Giving some daily report to the management
  • ❖ Preparing some itinerary for the guests

Mclay Munahicinene

Education
  • French Language B2

Mclay Munahicinene

Education
  • Marketing Management.

Mclay Munahicinene

Education
  • January, 2003 - December, 2003
  • Fulltime
  • Grade 12