About

Highly organized, motivated and self-directed, consistently able to meet, and often exceed, customer expectations

Skills

  • Communication
    10
  • Teamwork
    10
  • Problem-Solving
    10
  • Creativity
    10
  • Leadership
    10
  • English
    10

Recommendations

blessing yemurai chiome

 4/16/2026
10

"Maxwell is a hardworking, result oriented colleague with unwaivering dedication to deliver what matters"

Experience

Maxwell Bindi

Work experience
  • 1. Contribution to budget and cost control
  • Identify and detail all the requisite software required by all the departments and offices and liaise with system developers on solution development.
  • Compile the associated costs to developing systems and recommend whether to outsource or develop in-house.
  • Utilise available resources in a manner that reduces costs and maintains the budget levels.
  • Verify the costs attached to carrying out specific projects so as to determine the actual costs. The incumbent will highlight the observations and make recommendations to the Head ICT.
  • Evaluate and minimize the costs of developing or maintaining ICT systems, in order to ensure a good return on investment in information technology.
  • 2. System Administration
  • Maintenance of current and new software and recommendation of upgrades to maintain efficient operations within the organisation.
  • Systems administration and provision of first line support of business applications to ensure high level system availability so that TIMB activities are not interrupted.
  • Installation and maintenance of software and related accessories for use by user departments to keep up with technology trends.
  • Gather user requirements and develop systems to improve efficiency in the execution of operations.
  • Deploys best practise software security solutions for integration into current and new systems.
  • Working with developers to deploy and manage code changes.
  • Testing and debugging systems for weaknesses that exist and developing solutions to rectify these including modifying existing systems to conform to system changes.
  • Adhere to Change Management policy during implementation of software changes.
  • Database performance optimization.
  • Systems performance checking and optimization.
  • Coordinating and performing user acceptance testing for application solutions.
  • Extraction and preparation of adhoc reports.
  • Planning and execution of user training.
  • 3. System security implementation
  • Ensures access controls are in place for all the requisite systems to avoid unauthorised access to TIMB information.
  • Ensures integrity and consistency of the information in the systems application.
  • Protects access to the database by developing database roles so as to ensure that only the subscribed individuals are accessing the database thus protecting company information.
  • Create users, security codes and passwords as a restriction measure and protection of the organisation’s data.
  • Adhere to the organisation’s information security policy in implementing software security issues.
  • Apply or develop appropriate software patches in line with global best-practice.
  • Cooperate with external auditors when conduction system security audits.
  • 4. Customer/ User satisfaction and reporting
  • Timeously responding to customers’ queries to develop a positive relationship between the organisation and the stakeholders.
  • Escalate queries where necessary to the Head ICT to avoid delays on providing solutions.
  • Compiles raw data and analyse it for inconsistencies to ensure accuracy in mandatory and requested reports.
  • Ensure continuous improvement in automating the production of statistical reports across the organisation.
  • Identifies the information that requires sharing and develops appropriate data sharing structures.
  • Adheres to inter-departmental services level agreements (SLA).
  • Conducts tests to assess whether the software is addressing to the system challenges and user needs.
  • 5. Internal staff support
  • Development of training schedules or manuals to facilitate user training and transfer of knowledge and documentation for future reference for new systems.
  • Assesses user training needs and ensures the development gap is closed in the shortest period.
  • Continuously reviews ICT systems manuals to reflect changes and to ensure that they remain relevant and recommends any changes required so as to keep them up to date.
  • Gathers user feedback on new systems and carries out user acceptance training.
  • Visit offices to give support on the ICT systems and updates software.
  • Guides and provides mentorship to interns on how to develop system software and improve performance.
  • Train new employees on how to use the ICT systems to enrich their knowledge and appreciation of the systems.
  • Develop and enhance current ICT skills and techniques for users.
  • Identify own training needs and adhere to any training programmes as directed.
  • Supervise and mentor attachment students on software development principles.
  • 6. Decision making
  • Decides on the training methods for the user departments.
  • Decides on the appropriate ways/methods to relate to clients/user queries.
  • Decides on the procedures/approach to use to logically solve business and technical problems/ challenges.
  • Decides to stop operations within the system if there are any challenges or malfunctions.
  • Decides whether to build or buy the software depending on the capacity of the organisation.
  • Decide on alternative solutions to enable users to work while resolving issues on the parent systems.
  • 7. Pressure of Work
  • Normal, only high during the tobacco marketing season and when the system is down due to a new technical fault that has never been encountered before and there is need for urgent ratification of the problem.
  • 8. Controls and Checks
  • The Application Support Officer submits periodic reports to the Head ICT and works under his supervision carrying out work within prescribed guidelines and policies.
  • 9. Consequences of error
  • Errors in understanding business or user requirements could lead to incorrect loan, stop order or receipting calculations leading to over/underpayment of loan applicants, deductions or other payments.
  • Errors could lead to loss of data resulting in a heavy financial loss due to loss of loan, deduction or payment records.
  • Errors could lead to lost time due system collapse.
  • Financial losses due to inconsistencies on the system.
  • Inaccurate system compilations could lead to loss of organisational rapport.
  • Errors could lead to litigation against the organisation.

Maxwell Bindi

Education
  • January, 2018 - December, 2018
  • Fulltime

Maxwell Bindi

Education

Maxwell Bindi

Education

Maxwell Bindi

Education

Maxwell Bindi

Education

Maxwell Bindi

Education

Maxwell Bindi

Work experience
  • January, 2006 - February, 2025
  • Fulltime
  • Computer Systems and Network
  • Administers and trouble shoots hardware and software problems.
  • Performs software and hardware installations.
  • Configures and upgrades operating systems and software.
  • Maintains ICT Infrastructure.
  • Performs security measures on ICT systems accessibility.
  • Adheres to ICT security rules and policies.
  • Implement recommended access to server rooms, computer rooms and development rooms.
  • I participate in systems analysis, design, acquisition, development, testing, and implementation.
  • Assists in instructing CMED staff in the use of standard business, administrative software, including MS Office applications, database management; and provide instruction or written documentation.
  • Troubleshoots problems with computer systems, hardware and software and makes repairs and corrections where required.
  • Assists with the planning, design, research and acquisition/procurement of new or upgraded hardware and software systems.
  • Maintains current inventory registers of hardware, software, network technology and recommends modifications as necessary.
  • Installs and removes machines from the network.
  • Develop and maintain the I.T Policy, I.T Security Policy, I.T Disaster Recovery
  • Policy, I.T Consultants Policy and Come up with ICT system operational and procedural standards for the whole company
  • Attends to any hardware problem, repairing where possible.
  • Domain and network infrastructure management.
  • Liaise with user departments and managers to come up with new information technology requirements.
  • Cisco, Huawei and TP link Router configurations (both wireless and wired routers).
  • Identify, communicate and justify new innovative technological developments which improve business services.
  • Member of the Information Technology Committee.
  • Review systems performance in line with set objectives and compile and update procedure manuals and other relevant system documentations.
  • 2. Programming
  • Carries out programming in line with the laid-out systems and requirements specifications.
  • Uses Excel functions to come up with automated reports such as cashbooks, and databases
  • Updating the company website on a regular basis and improving it.
  • 3. User Computer Training
  • Train users on how to use application programs such as e-mail, internet, MS Word, MS Excel and Pastel Evolution and SAP.
  • Customer and system support.
  • 4. Troubleshooting of Hardware and Software Problems
  • Attend computer hardware and software problems, solving them where possible.
  • System maintenance –hardware and software.
  • Backup and recovery of all data onsite and offsite.
  • Network security and virus prevention.
  • System analysis and integration.
  • 5. Security
  • Configure firewalls on all our network and computer devices
  • Download the latest virus definitions from the internet and apply them to all machines.
  • Make sure that all machines have updated anti-virus software.
  • Makes daily backup of the fleet system, and accounting system databases.
  • 6. Key Duties
  • Oversee projects, manage the development, design and implementation of new applications and changes to existing computer systems and software packages
  • Serve as primary contact with outside vendors in the generation of Tender documents, bids, contracts, agreements, and other major vendor interactions, Systems Operations and Maintenance
  • Maintain the integrity and continual operation of the IT network (WAN & LAN) including the wireless networks
  • Translate and implement Information Systems policies across CMED (PVT) LTD.
  • Prepare annual budgets and monitor expenditure for the department.
  • Ensure the continual functioning of critical operations
  • Maintain security and privacy of the information systems, communication lines, and equipment.
  • Train and support system users and design user training programmes.
  • Linux Email Server Administration.

blessing yemurai chiome

 4/16/2026
10

"Maxwell is a hardworking, result oriented colleague with unwaivering dedication to deliver what matters"