Skills

  • customer service
  • Relationship management
  • research and analysis
  • Monitoring and Evaluation
  • Stakeholder engagement
  • Child Rights advocacy
  • policy analysis
  • Administrative skills

Experience

Martin Kamau

Education
  • Public Policy

Martin Kamau

Work experience
  • Provision of excellent service in line with Standard Chartered Bank Vision of “Putting Customer First.”
  • Handling requests from clients regarding sales, service or transaction requests; fulfilling clients’ needs within the same interaction as much as possible
  • Taking customers through onboarding process; customer journey from onboarding to retention.
  • Ensuring that control lapses are identified in time and all significant risks are escalated to line managers
  • Ensuring no reputation/legal risk through strict following of CDD and AML guidelines.
  • Delivering revenue targets through Service to Sales
  • Supporting all Marketing related programs.
  • Educating clients on the bank’s digital offering
  • Assisting in M&E activities that aid in improved customer experience.

Martin Kamau

Work experience
  • Responsible for providing customers with technical support and satisfaction by ensuring that all payments challenges and concerns are taken care of the first time they call in for assistance.
  • Correspond with customers regarding billing questions, program rates and programming information.
  • Correspond with customers that have delinquent accounts to collect payments and
  • make arrangements with their billing.
  • Assisted my peers with floor support and supervisor calls while supervisor was unavailable.
  • Commended for excellent consultative sales and customer service skills on performance reviews.
  • Supporting all Marketing related programs.
  • Assisting in M&E activities that aid in improved customer experience.
  • Selected achievements: Completed extensive training in sales and customer service, as well as specialized training in multiple product areas including cable and digital phone services.

Martin Kamau

Work experience
  • Providing outstanding customer service, support and maintaining strong professional relationship with customers on phone.
  • Assisting in M&E activities that aid in improved customer experience.
  • Responsible for receiving, originating, processing and closing on customer request.
  • Accurately complete related records, reports and documentation in a timely manner.
  • Perform Comprehensive account and service functions in an accurate and timely manner.
  • Supporting all Marketing related programs.
  • Skills used excellent verbal and written communication skills, professional appearances and attitude.
  • Ability to operate related computer application and other business equipment.

Martin Kamau

Education
  • September, 2012 - December, 2015
  • Fulltime
  • Finance

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