About

I am an Amazon Connect Support Engineer with a passion for technology, problem solving, and continuous learning. I enjoy helping people, improving processes, and finding practical solutions to complex challenges. I am currently expanding my knowledge in AWS, cloud technologies, and artificial intelligence while continuing to grow my skills in customer experience platforms. I am especially interested in how AI can improve customer experiences, support teams, and everyday workflows. As a husband and father, I value integrity, hard work, continuous learning, and treating people with respect. I am always keen to learn, connect with others, and continue growing both professionally and personally.

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Flavio Carvalho

6/15/2026
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Flavio Carvalho

6/15/2026
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"Top professional"