Skills

  • Accounting
  • Administration
  • Banking
  • Business Development
  • Customer service
  • Management
  • Procurement
  • Sales

Experience

Mark Agbodesi Samuel

Work experience
  • * Data analysis of generated PPM and Direct customer reports, New service connection, metering, complain and resolution, to give actionable insight to Business Unit.
  • * Computation of adjustment using data analytical tools like Excel and recommendation to Audit appropriate accruable adjustment from outstanding debt.
  • * Negotiated customer repayment plans, consistently maximizing early payments to reduce debt recovery time, using personal interaction and software.
  • * Manage customer capturing and new account setup, customer details authentication and recommending appropriate tariff, meter needs and charges to relevant stakeholders.
  • * Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Conduct energy Audit by visiting of customers premises to carry out load assessment and financial implications.
  • * Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
  • * Responding to billing inquiries and handle customers' high bill complaints, payments inquiry and update.
  • * Liaised with business unit stakeholder to ensure positive outcome of complex issues, and violations of policies standards of operation to about 57,000 customers in my business unit.
  • * Recommending improved procedures and guidelines to management based on feedback mechanism.

Related persons

Oke SamuelOperations manager at Atarifix Consultants
osaro gloriousMeter management officer at Benin Electric Distribution Company
Avoke daniel ojoMetering and Protection Officer at Benin Electricity Distribution Plc. (BEDC)