Skills

  • Microsoft Office
  • Microsoft Word
  • Customer service
  • English
  • Marketing
  • Sales

Experience

Marion Malika

Work experience
  • Successfully developed and implemented the Public Relations and social media plan including strategy, goals, budget, and tactics that improved performance by 80%.
  • Successfully created the process workflow for the PR and Communications department hence improving work efficiency.
  • Initiated a series of marketing campaigns including email, WhatsApp, and SMS with a 70% increase in conversion.
  • Trained staff on customer service etiquette thereby improving customer experience and satisfaction.
  • Successfully created content for social media by conducting interviews and seeking out customer testimonials.
  • Improved social media visibility by 80% through auditing, evaluating, and implementing changes.

Related persons

Savai SabwaProject Coordinator at University of Nairobi Enterprises & Services LTD