About

summary Customer-focused and solution-oriented professional with experience in customer engagement, lead generation, sales, communication, data management, and virtual assistance. Skilled in responding to inquiries, understanding customer needs, following up with prospects, maintaining accurate records, and building positive relationships. Strong communicator with excellent organizational, computer, and problem-solving skills, with the ability to work independently or as part of a team.

Skills

  • Call center and Customer Service
  • Customer relationship management.
  • Data Entry
  • Google Workspace
  • Customer Follow-up
  • Email & Phone Communication
  • Excellent Microsoft Office skills
  • English and Kiswahili

Experience

Margaret Wachilonga

Work experience
  • lead generator at   Yusudi
  • March, 2025 - September, 2025
  • Fulltime
  • * Conducted prospect research to identify and qualify potential clients.
  • * Engaged prospects through LinkedIn, email, phone calls, and WhatsApp.
  • * Responded to inquiries professionally and identified customer needs.
  • * Followed up with prospects and maintained positive client relationships.
  • * Scheduled meetings and demonstrations with qualified prospects.
  • * Maintained accurate lead and customer information using spreadsheets and CRM tools.
  • * Prepared reports on outreach, leads, meetings, and performance while working toward assigned targets.

Margaret Wachilonga

Education
  • Sales Training & Customer Relationship Management  at   Yusudi
  • September, 2024 - November, 2024
  • Fulltime

Margaret Wachilonga

Work experience
  • Tracking marketing leads and reporting on enrollment/marketing performance.
  • Building relationships with parents, community members, organizations, and potential partner
  • Promoting the school through social media, WhatsApp, flyers, brochures, events, and other channels.
  • Creating or coordinating promotional content, including photos, videos, posts, and announcements
  • Welcoming and assisting students, parents, visitors, and prospective parents.
  • Answering phone calls, emails, WhatsApp messages, and general inquiries.
  • Providing information about school programs, fees, admissions, and activities.

Margaret Wachilonga

Education

Margaret Wachilonga

Education