Skills

  • Microsoft Office
  • Microsoft Word
  • English
  • Excel
  • Typing Skills
  • Ms office
  • Office management
  • HTML/CSS 
  • Python
  • Design
  • MySQL
  • Adobe Photoshop
  • Software development
  • System administration
  • Java
  • Linux
  • PHP
  • Bootstrap
  • REACT
  • SEO
  • Js

Experience

Mafabi Eric

Work experience
  • Handling inquiries regarding SMART and a very solid background in computer networking, software/installation, database configuration, data import/export, help desk assistance, among others.
  • The responsibility to work with a team, with enthusiasm and professionalism.
  • responsible for all matters relating to the facility including but not limited to;
  • On ground monthly visits
  • System support and training.
  • Installations and equipment management
  • Building and maintaining profitable relationships with key customers.
  • Overseeing the relationship with customers and working collaboratively with the team members.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products & solutions in order to increase sales.
  • Meeting with managers in the organization to plan strategically and to project accurately on the sales pipeline that will close.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Sales reviews using CRM programs.
  • Knowing your competition and strategizing accordingly.
  • Help troubleshoot problems with customer orders, customer accounts and other related issues
  • Provide the sales team with data reports and sales guides
  • Monitor sales performance through sales tracking tools and report progress to sales representatives
  • Identify and keep up with sales trends
  • Work with account managers to create and implement targeted sales strategies
  • Keep up with new product sales launches and make sure the sales team is up to date
  • Provide customer service by staying on top of pending orders and customer requests
  • Identify where improvement is needed in sales practices and make suggestions for improvements

Related persons

Kateregga GodfreyMicrosoft Office , English , Management