About

Versatile administrative, technical support, and operations professional with 10+ years of experience supporting executives, teams, customers, and community programs. Skilled in workflow management, troubleshooting, documentation, communication, and digital tools. Known for reliability, professionalism, and a calm, solutions‑focused approach. Brings a unique blend of administrative precision, tech fluency, and creative problem‑solving.

Skills

  • Digital Marketing and Team management. Salesman.
  • Administrative Operations
    9
  • Technical support and assistance
    8
  • Customer Service and Support
    10
  • creative production
    8
  • Program/ Project coordination
    10
  •  Strong planning and project management skills
    10
  • Digital Marketing and Team management
    9

Experience

Mary Scales

Work experience
  • Administrative & Technical Support Specialist
  • Freelance / Contract — Nashville, TN
  • 2016–Present
  • Manage administrative workflows including scheduling, email organization, document creation, and data entry.
  • Provide technical support for software, devices, and user onboarding.
  • Maintain organized digital systems, cloud storage, and file structures.
  • Support creative tasks including branding assets, digital content, and layout preparation.
  • Assist with project coordination, task tracking, and communication between teams.
  • Deliver customer support with professionalism, clarity, and empathy.
  • Customer Service & Operations Support
  • Various Employers — Nashville, TN
  • 2013–2016
  • Delivered high‑quality customer service in fast‑paced environments.
  • Resolved issues, answered inquiries, and maintained accurate records.
  • Supported daily operations, inventory, and team communication.
  • Demonstrated reliability, punctuality, and strong interpersonal skills.
  • Education
  • High School Diploma
  • Nashville, Tennessee
  • Technical Skills
  • Microsoft Office • Google Workspace • Canva • CRM Systems • Cloud Storage • Troubleshooting • File Management
  • Strengths
  • Reliable • Detail‑Oriented • Fast Learner • Strong Communicator • Calm Under Pressure • Organized