About

Dynamic Communications & Public Relations Professional with a proven track record in media relations, strategic communication, and public engagement. Proficient in enhancing corporate image and managing digital content. Skilled as a Customer Care Agent, excelling in service delivery and customer interaction management. Adept at crisis management and stakeholder engagement, with strong skills in negotiation and team collaboration. Demonstrates comprehensive knowledge of digital analytics and content management systems. Possesses excellent communication abilities, fostering relationships across diverse groups. Committed to continuous learning and professional development, passionate about improving communication strategies and organizational reputation.

Skills

  • Media relations
    10
  • Corporate Communications
    10
  • | Public Speaking
    10
  • social media management
    10
  • Good Customer Service Skills
  • Public relations
    10
  • Marketing
    10
  • Call Center Management
    10
  • Excellent management and organizational skills
    10
  • Fluent English and Kiswahili
    10

Experience

Mercy Rotich

Work experience
  • Spearheading stakeholder communication strategies, successfully driving public awareness campaigns aligned with organizational goals.
  • Optimizing media relations by monitoring coverage, drafting high-impact press releases, and fostering positive relationships with key media houses.
  • Engineering compelling newsletters, articles, and website content that amplify the organization’s initiatives and increase audience engagement.
  • Revamping communication channels by conducting in-depth analysis, identifying inefficiencies, and implementing strategic improvements for enhanced outreach.

Mercy Rotich

Work experience
  • November, 2021 - October, 2022
  • Fulltime
  • Responding to customer issues on Facebook, WhatsApp groups , Custcare E-mail within an hour of receipt
  • Adopting to the ERP System, raising of complaints on CRM and re-routing them to the relevant officers
  • Manning the Customer Care desk at all times by maintaining good conduct towards our customers & providing the relevant information at all times.
  • Marketing company’s products & services.
  • Submit individual reports on complaints recorded in CRM Module

Mercy Rotich

Work experience
  • February, 2020 - August, 2020
  • Fulltime
  • Managed the hospital’s social media platforms, boosting community engagement and awareness of ongoing
  • hospital developments.
  • Facilitated the hospital's shift towards enhanced technological use during the pandemic, ensuring effective
  • communication among staff and the public.

Mercy Rotich

Work experience
  • Developed and applied valuable conflict resolution and complaint management skills, enhancing the
  • responsiveness and efficiency of customer service.
  • Represented the company as a brand ambassador, effectively promoting its values and services in all
  • customer interactions.
  • Improved interpersonal communication skills through daily interactions with colleagues and customers,
  • promoting a collaborative and supportive workplace environment.
  • Quick response to calls and attending to complaints within the shortest time possible

Mercy Rotich

Education
  • September, 2015 - December, 2019
  • Fulltime
  • Contributed as a member of the University Media Club, participating in various multimedia projects and
  • events.
  •  Led the editorial team in creating the club’s first magazine, demonstrating leadership and collaboration
  • skills.

Related persons

Wairimu Mureithi
John RotichBrand and Media Officer at TENWEK HOSPITAL