Skills

  • Administration
  • Business Development
  • Customer service
  • Management
  • Product management
  • Project Management
  • Sales Automation
  • System administration
  • IT

Experience

lydiah nduba

Work experience
  • Telesales to create opportunities proactively
  • Phone sales to core 2 and core 3 customers including maintenance contract conversions, renegotiations and new digital services. Can sell VB repairs through campaigns
  • Proactive creation and development of customer relationships
  • Creates, qualifies and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
  • Responsible for making courtesy calls
  • Takes care of inbound and outbound telesales
  • Ensures successful conversions with existing and new maintenance customers
  • Driving execution of her/his individual sales plan
  • General responsibilities for all core 2 and 3 customers
  • Responsible for gathering relevant information about market and competitors while interacting with customers
  • Renegotiation and cancellation prevention
  • Renegotiates expiring contracts proactively, if any
  • Responds and resolves cancellation risks
  • Defends price escalation and resolve issues
  • Monitor and resolve suspended contracts if any
  • Complaint and query handling
  • Solves complaints with the rest of KONE team
  • Handles queries
  • Supports the finance function in money collection
  • Support sales people
  • Qualifies leads and plans and schedules visits for farmer
  • Data quality and communications to ensure customer experience
  • Coordinates technical problems with supervisor and technicians
  • Coordinates with supervisor and technicians in case of technical problems or new opportunities
  • Monitors the leads and new opportunities in CRM and assigns them to right person
  • Follows customers not visited; calls and identifies level of satisfaction and opportunity
  • Documents the customer and contact information, maintains customer data
  • Responsibilities in modernization sales:
  • Identifies, develops and follows up existing opportunities of modernizations while calling customer for maintenance topics
  • Can sell VB Repairs in campaigns
  • Follows up the modernization opportunities forecasted for the month and pushes for appointment for salesperson
  • Identifies inspection and KONE Care for Life (C4L) opportunities and push for negotiation
  • Coordinates with supervisor/technicians when site survey is required before new offer for modernization
  • Ensures customer satisfaction

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