About

IT Technician with background in networking Infrastructure, printer installation, switch and router configuration, and access point installation, software installation, and general troubleshooting. Seeking challenging position with opportunities for expanding upon existing skill base. To work in a challenging environment promoting communication, growth and teamwork. To assist in achieving company objectives through Information Technology Support.

Skills

  • ICT
  • IT
  • Microsoft Office
  • information technology skills
  • Teamwork
  • Windows
  • IT support skills like troubleshooting and repair
  • • Networking and Security • General IT support a
  • ENGLISH

Recommendations

sandile sishi

12/6/2024
10

"She is a hardworking employee who is willing to learn and complete any task assisgned to her"

Experience

Lwandile Mtshali

Work experience
  • To provide technical support for the WAN, LAN and Wireless technologies, telephony equipment and data network system.
  • Ensure all telecommunications Local Area(LAN) systems are operational.
  • To provide a support wireless infrastructure administrator
  • To provide technical support for integrated systems, Dali systems and dynamic signage.
  • Provide technical support for building management systems and light control.
  • To provide technical telecommunication for PABX and support switchboard management.
  • Provide 2nd and 3rd line support for external and internal clients.
  • To setup network infrastructure, fibre network, cabling and ability to troubleshoot TCP-IP from command line.
  • To provide end user support offer remote assistant.
  • Prepare, test and install IT hardware and software under guidance of IT Manager.
  • Ensure all policies and procedures are adhered to with regards to usage of all IT systems.
  • Ensure that all work performed is documented and logged on the call Logit system.
  •  Ensure the CCTV cameras are up and running and Dali lighting systems are operational.
  • Ensure the point of sales system are up and running to the network.
  • Installing of operational system Win 7, Win 8, Win8.1, Win10, Win 11, install printer, Network Printer, Setup mail accounts, Setup new user, patching, fibre testing and desktop support also setup.
  • Active Directory users and computers- adding and deleting users, unlocking and resetting passwords, ensure active directory is updated i.e. descriptions of computers.
  • Enabling, disabling accounts, creating new user account, group email.
  • Manage call logs, ensuring all field s are populated and assign calls to the correct representative on the call logging system(LOGIT)
  • To setup and deploy desktops and laptop computers according to the required need and specification for end user.

Lwandile Mtshali

Work experience
  • November, 2021 - August, 2022
  • Parttime
  • Great visitor and address their request.
  • Provide technical support to staff as needed.
  • Perform routine PC maintenance and updated for performance
  • efficiency.
  • Provide every day administrative support including answering calls,
  • data entry, processing outgoing mails and operation printer, and
  • copiers.
  • Attending meetings for parents and teachers.
  • Doing online training for Education Assistant courses.

Lwandile Mtshali

Education
  • February, 2018 - December, 2020
  • Information Technology Graduate with 3 years of study specializing in Networking.

Related persons

sandile sishiSystem administration, IT

sandile sishi

12/6/2024
10

"She is a hardworking employee who is willing to learn and complete any task assisgned to her"