Skills

  • Administration
  • Customer service
  • Hospitality
  • Management
  • Product management
  • ICT
  • IT

Recommendations

Thobela Tabana

5/15/2024
6

"A very good humble individual who excel on each and everything "

Experience

Luxolo Tyusha

Education
  • Bsc. Information Systems at   Unisa

Luxolo Tyusha

Work experience
  • Senior Technical Support Agent (Supervisor) at   Sun Slots
  • Coaching, training, people development
  • Data sourcing, collation, and analysis
  • Specialized technical knowledge relating to LPM troubleshooting.
  • Distinguishing between manufacturers, games, and Site Data Loggers (SDL’s)
  • Computer literacy – Knowledge of MS Office and contact center systems
  • Intermediate to advanced Microsoft Excel skills
  • High attention to detail and process-driven
  • Operational management of the team of Technical Support Agents
  • Coordinating work to ensure cases are diagnosed, escalated, and/or resolved efficiently.
  • Ensuring compliance standards are met and uptime is maximized as per set targets.

Luxolo Tyusha

Work experience
  • Desktop and cell phone repairs, Software installations, Setup of workstations, Installation of new printers, Attending callouts.

Luxolo Tyusha

Work experience
  • December, 2014 - November, 2016
  • Fulltime
  • Ticket logging, Diagnosing and resolving technical issues, Providing Desktop support, Password resets, Setting up new user accounts in active directory.

Luxolo Tyusha

Work experience
  • September, 2012 - November, 2014
  • Fulltime
  • Support for ENGEN fuel stations, diagnostics for fuel pumps and point of sale system, handling escalations and posting for onsite support, Support for ENGEN Namibia, First line of support for incoming calls with SLA to meet.

Luxolo Tyusha

Work experience
  • Support in modems, routers, internet, and network for handheld devices, Email set-up services, Handle contract and account queries, Provide customer support services to individuals and corporate account holders.

Luxolo Tyusha

Work experience
  • Support in modems, routers, internet, and network for handheld devices, Email set-up services, Handle contract and account queries, Provide customer support services to individuals and corporate account holders.

Luxolo Tyusha

Work experience
  • August, 2010 - February, 2011
  • Fulltime
  • Troubleshooting for Prepaid Subscribers, Handling account queries, Provide customer support services for mobile phones

Luxolo Tyusha

Work experience
  • Troubleshooting and resolving computer problems. Diagnose and fix a wide range of issues, such as software errors, hardware failures, network problems, and security threats. Installing and configuring hardware and software. Install and configure new computers, printers, and other devices. Install and configure new software, such as operating systems, productivity applications, and security software. Providing technical support to users, maintaining and updating computer systems.

Related persons

Thobela Tabana

5/15/2024
6

"A very good humble individual who excel on each and everything "