Lumula Collins

Followers 1
Connections 26

lu***in@gmail.com

About

With over 8 years of experience in sales, I have honed my skills in KPI analysis, goal setting, team management, communication, and problem-solving. My friendly and optimistic demeanor, coupled with strong project and timeframe management skills, have allowed me to effectively manage people and measure performance. As a driven sales professional, my primary objective is to establish enduring business relationships through the implementation of effective sales plans and the provision of top-notch customer service. With over 8 years of experience in sales, I have honed my skills in KPI analysis, goal setting, team management, communication, and problem-solving. My friendly and optimistic demeanor, coupled with strong project and timeframe management skills, have allowed me to effectively manage people and measure performance. As a driven sales professional, my primary objective is to establish enduring business relationships through the implementation of effective sales plans and the provision of top-notch customer service.

Skills

Administration
Business Development
Management
Marketing
Retail
Sales
Supply Chain
English and Kiswahili
10

Reviews & Endorsements

Emmanuel Kimeli

8/12/2023

"I have known Collins as a hardworking result oriented person, a team player who can deliver with minimum supervision."

Lumula Collins
3y
Thank you!

Experience

Lumula Collins

Work experience

Sales Manager at Duhqa Limited

April, 2022 - June, 2023
Fulltime

Generate sales and improved account management strategies through expert KPI analysis and target setting and achievement plans.
Develop long- and short-term sales strategies by distilling market trend data and competitor performance patterns.
Recruiting, training, developing, a commission-based sales team, coming up with the commission structure, and ensuring accurate and timely reporting of all team members' achievements against set targets.
Analyze sales metrics and KPIs to address underperforming areas and individuals and interpret the findings, and take action to reach or exceed sales goals.
Supported territory objectives with strong talent recruitment and development.
Cultivated customer satisfaction by conducting follow-up phone calls and on-site visits.
Guide team progress by reinforcing goals and objectives and setting clear expectations surrounding policies and procedures.
Improve project timelines through successful schedule management and progress tracking.
Continuously evaluated the market and vendor performance to optimize processes and budget administration and Source new
vendors to fulfill the organization's supply needs with quality stocks.

Lumula Collins

Work experience

Team Leader - General Trade at Topup Mama

April, 2021 - April, 2022
Fulltime

Leading the sales representatives while keeping the motivation level high by having the right professional positive attitude.
Focus on growing the number of quality weekly active restaurants ordering with Top Up Mama, retaining existing customers and revenue of both dry and fresh goods in assigned territory.
Training new sales representatives and providing coaching lessons along with market visits.
Monitoring and reporting all competitor activities in the market so that Topup Mama can devise ways of staying competitive in the market.
Accurate and timely daily, weekly, and monthly reporting of all team members highlighting achievement against the set targets.
Responsible for the overall execution of general trade activities within an assigned territory.
Managed and placed orders effectively in liaison with fulfillment teams to ensure zero cancellations due to sales-related issues to reduce financial losses to the company.
Regular appraisals of team members together for performance management purposes
Route planning - design a weekly route plan to guide the sales representatives on their day-to-day activities.
Cultivated relationships with potential customers to determine ways the team could broker increased sales.
Researched target markets and collaborated with sales management to develop a marketing strategy.

Lumula Collins

Work experience

Trade Development Representative at Koko Networks

December, 2017 - April, 2021
Fulltime

Advised customers on promotions, sales procedures, and strategies for maximizing results from company products.
Documented conversations with customers to track requests, problems, and solutions.
Forecasted product requirements and organized merchandise to meet expected location demands and activation activities.
Built and deepened relationships with KOKO agents to support long-term company objectives.
Rendered ongoing support and account management to customers to maintain loyalty and continue revenue streams.
Promoted to a leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Identify qualified sales opportunities for KOKO points and pertinent details to the technical team for follow-through and installation.
Researched target markets and collaborated with sales management to develop recruitment of agents.
Networked to build a client base and promote products to new and existing KOKO agent clients. Implemented professional sales presentations to creatively communicate product quality and market comparisons.
Resolved customer issues and offered continual support throughout sales, delivery, and Koko point installation processes.

Lumula Collins

Work experience

Sales Representative at zuku fiber

June, 2015 - November, 2017
Fulltime

Addressed customer concerns immediately and promptly resolved issues, to boost client satisfaction.
Use cold calling and networking to sell products and services.
Cultivated strong professional relationships with industry partners, creating focused sales-related drive long-term business development to meet the monthly target.
Hunted new business on a continuous basis to generate sales and boost the pipeline.
Monitored sales events, added new merchandise, and rang up purchases.
Day-to-day knowledge of the latest internet technology and the range of services for the company.
Responsible for making sure the customers understand the features and benefits of their chosen internet service,