About

I have a great experience in Hospitality and Hotel operations which has led me to perfect my customer service skills and guests' handling capabilities. Some of my skills include: Problem solving skills. Good listening skills. Fluency in English language. Reasoning and analytical skills. Creativity.

Skills

  • Good Customer Service Skills.
    9
  • good communication skills
    9
  • Team management and leadership
    9
  • Time management and Organizational Skills
    9
  • Critical thinking and problem solving
    9
  • English and Kiswahili
    9

Experience

Lucy Mulielie

Work experience
  • Create learning plans and session plans from the curriculum given.
  • Oversee trainees progress throughout the year and give feedback.
  • Impart knowledge, skills and attributes using the best practices.
  • Research on the best methodologies of teaching practices and emulate the same.
  • Take part in career guidance for trainees.
  • Oversee theory and practical lessons.
  • Participate in extracurricular activities outside the classroom

Lucy Mulielie

Education
  • Diploma in Technical Trainer Education - Hospitality Management. at   KSTVET
  • January, 2022 - December, 2023
  • Fulltime
  • Classroom management.
  • Lesson delivery and handling.
  • Exam setting and marking.
  • Trainer/trainee interaction.
  • Extracurricular activities.

Lucy Mulielie

Work experience
  • August, 2020 - December, 2021
  • Fulltime
  • Oversee all front of the house operations.
  • Liaise with other departments to ensure smooth workflow.
  • Assists in checking in and out of guests.
  • Train new staff at the reception.
  • Handle guest's payment.
  • Receive guest's complaints and offer solutions.

Lucy Mulielie

Work experience
  • Welcome guest's to the hotel
  • Check in and out of guests.
  • Allocation of rooms to guests.
  • Handling guest's payment.
  • Ensuring guest's stay is comfortable and smooth.
  • Handle guest's complaints.
  • Maintain front office float.
  • Ensure the front office is clean.

Lucy Mulielie

Education
  • August, 2012 - December, 2016
  • Fulltime
  • Course and industrial requirements in the hotel and tourism industry.
  • How to best fit the job market.
  • How to actualize classroom lessons into the real world.