About

A professional with a strong passion for the Information Technology field with a keen interest in Networking (Network design/deployment and Wireless Local Area Networks), Experienced in, General IT Technical Support and Cloud Computing technologies. I am looking to secure a role as an IT techni...

Skills

  • Customer service
  • ICT
  • IT
  • ICT Support
    10
  • Good Customer Service Skills
    8
  • Computer Networking & Internet
    8
  • Project Management
    7

Recommendations

Bonface Okwero

4/1/2026
9

"IT specialist in hardware systems, well equipped with electronic wares and part. "

Experience

LEONARD OTWISA

Work experience
  • September, 2020 - February, 2022
  • Fulltime
  • Attend to service requests and incidents assigned to them within defined SLA
  • o Troubleshooting system and network problems diagnosing and solving both hardware and
  • software faults.
  • o Configuring, deploying, troubleshooting, repairing, and maintaining end-user equipment and
  • accessories.
  • o Setup and supports audio /visual equipment for presentations and other meetings
  • o Establishes a good working relationship with customers by keeping them updated on the
  • progress made concerning their requests and in case of any escalations.
  • o Installation & configuration of computer hardware operating systems and applications.
  • o Maintaining and monitoring computer networks and systems.
  • o Logging the queries of end-users in the incident management tool

LEONARD OTWISA

Work experience
  • o Maintain and troubleshoot all network and computer-related issues.
  • o Integrate security, and physical control solutions for all confidential data and systems.
  • o Monitor performance and manage parameters to provide fast responses to front-end users.
  • o Integrate and configure computer networking for best performance.
  • o Troubleshoot and repair hardware, operating systems, and applications.
  • o Monitor and maintain computer systems and networks.
  • o Identify security gaps and provide relevant solutions in consultation with the Operations manager

LEONARD OTWISA

Work experience
  • keep computer systems running smoothly and ensure users get the maximum benefit from them.
  • o Install and configure computer hardware operating systems and applications.
  • o Monitor and maintain computer systems and networks.
  • o Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or
  • resolve issues.
  • o Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • o replace parts as required.
  • o Provide support, including procedural documentation and relevant reports.
  • o Follow diagrams and written instructions to repair a fault or set up a system

LEONARD OTWISA

Education
  • January, 2015 - October, 2018
  • Fulltime
  • Business Information Systems - Business towards ICT

Related persons

Bonface Okwero

4/1/2026
9

"IT specialist in hardware systems, well equipped with electronic wares and part. "