Skills

  • Excel
  • Project Management
  • MySQL
  • Javascript
  • MS Sql Server

Experience

Lee Njenga

Work experience
  • Management of the technical aspects of the GU project in Kenya and E.A
  • Management of the creation and resolution of tickets
  • Development of innovative ways for the resolution of incidents for Touchpoints/ Total Stations
  • Assist in the launching of pilots (and full rollouts) in the Total and outside Total networks
  • Ensure the full functioning of PDAs
  • Assist and coordinate with HQ for the launch of new services
  • Support users to reach their goals in line with service objectives
  • Support the ongoing development of partnerships working with internal and external stakeholders
  • Always ensure availability for smooth running of the department
  • Support Supermen in other countries based on specific cases.
  • Timeline support of stations on digital platforms
  • Manage IT and computer systems
  • Control and evaluate IT and electronic data operations
  • Implement and coordinate systems policies and procedures
  • Monitoring of network access and backup systems
  • Identify problematic areas in the network while implementing strategic solutions in time
  • Preserve assets information security and control structures
  • Resolve transactions management in the Total Energies Network
  • Support service technical integrations and operational issues
  • Stations visits and incidents resolutions
  • Transactions monitoring and ensuring data uploads done in the GU B/O for MPESA

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