About

Dedicated professional with extensive experience in management, program development, and strategic planning within healthcare and community outreach settings. Skilled in identifying and analyzing business problems and devising effective solutions to enhance patient support and service delivery. Proven track record in developing business, operational, and strategic plans, with a strong emphasis on quality systems and process improvement. Exceptional interpersonal communication skills, including presentation and delivery, with a commitment to fostering relationships, inspiring trust, and holding team members accountable.Ambitious, adaptable, and tech-savvy with strong analytical and problem-solving skills.

Skills

  • Building Relationships with Union Representatives
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Experience

LaWanda Jackson

Work experience
  • December, 2022 - August, 2024
  • Fulltime
  • * Developed and enhanced relationships with key business leaders and community organizations to expand research participation.
  • * Designed and facilitated comprehensive training for all community engagement teams and site directors on diversity, equity, and inclusion (DEI) to ensure inclusive recruitment and opportunity to participate in research.
  • * Implemented Clinical Site Enrollment strategies to meet monthly patient Recruitment targets, enhancing program reach and effectiveness.

LaWanda Jackson

Work experience
  • * Conducted enrollment events to achieve growth targets in Medicaid and CHIP membership.
  • * Trained and mentored new team members, ensuring high standards of service delivery.
  • * Managed relationships with community organizations to build Medicaid and CHIP membership, expanding healthcare access

LaWanda Jackson

Work experience
  • * Provided leadership for grants management operations for Public Health STD
  • and TB clinics, ensuring compliance with local, state, and federal regulations.
  • * Managed program budgets, supplies, and staff payroll.
  • * Oversaw laboratory operations and quality assurance processes, contributing to effective healthcare service delivery.

LaWanda Jackson

Work experience
  • * Collaborated with senior leadership to ensure cohesive outreach strategies, addressing key issues affecting constituents.
  • * Built and maintained relationships with stakeholders and elected officials, enhancing community engagement.
  • ~

LaWanda Jackson

Education

LaWanda Jackson

Work experience
  • October, 2011 - November, 2020
  • Fulltime
  • * Recruited and supervised new team members, planning and coordinating departmental activities to ensure efficiency.
  • * Developed staff performance and quality goals, enhancing team performance and service quality.
  • Blue Cross Blue Shield of Michigan- BCN. HMO arm
  • Oct 2011 - Feb 2018 (6 years 5 months)
  • * Coordinated customer service activities, ensuring timely resolution of inquiries and high levels of customer satisfaction.
  • * Monitored departmental performance and collaborated on quality standards,
  • enhancing service quality.
  • * Managed a newly established email team, achieving and maintaining all key
  • performance indicators (KPIs) and service level agreements (SLAs).
  • * Developed and implemented comprehensive training programs to enhance team skills and performance.
  • * Collaborated with quality assurance and training departments to create effective training materials and establish quality requirements for patient email communications.
  • * Focused on continuous improvement by conducting ongoing evaluations and providing support to team members to ensure high standards of service delivery.
  • * Supervised Union Employees and demonstrated vast knowledge of UAW Rules, Negotiations, and operations.
  • * Managed Vendor Management for outsourced call center.

LaWanda Jackson

Education
  • Major :
  • Social Work & Psychology