About

Dedicated and seasoned ICT Officer with over 5 years of experience in effectively managing and supporting information and communication technology systems. Proficient in a wide range of IT disciplines, including Network Administration, System Administration, Cybersecurity, and User support. Adept at implementing innovative solutions to enhance organizational efficiency and productivity. Committed to staying abreast of emerging technologies and best practices in the ICT field to drive continuous improvement. Dedicated to delivering high-quality IT services that align with business goals and objectives.

Skills

  • Network Administration
    6
  • System administration
    7
  • User Support
    7

Experience

koech nathan

Work experience
  • Overseeing the day-to-day operation of the IT infrastructure, including servers, networks, and storage
  • systems.
  • Microsoft 365 Administration
  • Troubleshoot, repair, and maintain installations to ensure operational efficiency.
  • Ensuring IT systems and processes comply with industry regulations, standards, and best practices.
  • Conducting audits and assessments to assess compliance and identify areas for improvement.
  • Manage and update the company's ICT hardware and software inventory.
  • Maintain a log of all system occurrences and brief the ICT Manager.
  • Ensure uninterrupted data capture, storage, archiving, and dissemination.
  • Diagnose and resolve technical hardware and software issues.
  • Prepare and maintain a schedule of preventive maintenance for all IT infrastructure.
  • Manage application deployments and patches from development.
  • Assisted in User Acceptance Testing of patches and new systems.
  • Implement and review access privileges for user accounts.
  • Undertake periodic system backups and carry out system recovery.
  • Participate in the design, setting up, implementation, and testing of business continuity and disaster
  • recovery installations.

koech nathan

Work experience
  • Providing timely and effective technical support to end-users via phone, email, chat, or in-person.
  • Troubleshooting hardware, software, and network issues and resolving them efficiently to minimize
  • downtime
  • Provide technical follow-up help desk assistance.
  • Logging, prioritizing, and tracking IT incidents and service requests using a ticketing system. Ensuring
  • timely resolution of issues within agreed-upon service level agreements
  • Troubleshoot signal issues and escalate technical problem
  • Migrated content from various sources like Dropbox and personal computers to Microsoft 365 environment and built custom business solution
  • Set up new user accounts and profiles and dealt with password issues of users in azure active directory and sophos firewall

koech nathan

Work experience
  • Wrote knowledge based web applications in WordPress for technical industry
  • Recognised access control reporting issues in onguard system software processes and applied automation techniques bolstering efficiency by 100%
  • Use various third party SDKs and API to develop custom solution
  • Download , prepare and run scripts to load data into spatial databases on regular intervals

koech nathan

Work experience
  • Supported senior IT officer in handling technology rollout and maintenance
  • Maintain flexible schedule and responded to after hours and weekend emergencies
  • Implemented ,developed and tested installation and update of file servers , print servers and application servers in all departments
  • Enhanced availability of infrastructure through SAP enterprise wide planning , through testing efficient implementation and comprehensive support

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