About

As a highly skilled and accomplished professional with diverse experience encompassing roles as a Category Management Analyst , Call Centre/Telesales Agent, Marketing and Recruitment Assistant, Customer Support Agent, Content Activation and Editor, Customer Service Representative and Partners Operations Support , I bring a wealth of expertise to any organization. I excel in customer service and support, content activation, and partner operations, consistently achieving impressive results in terms of resolving customer concerns, attaining high partner satisfaction rates, and ensuring successful client implementations. My exceptional ability to communicate and collaborate across cross-functional teams has led to the seamless operation of departments, and my commitment to providing top-tier customer service to a wide range of stakeholders, from candidates to business leaders, has consistently earned high accolades. With a proven track record of success, I am now seeking an opportunity to apply my skills and drive for excellence in a new and challenging role.

Skills

  • Administration
  • Advertising
  • Customer service
  • Hospitality
  • Management
  • Marketing
  • Office management
  • Project Management
  • Sales

Experience

khamalishi teddy

Work experience
  • Category Management Analyst Assiantant at   Glovo Kenya
  • Providing an exceptional shopping experience for customers by categorizing and organizing assortments to align with user needs.
  • Continuously improving user experience through clear product descriptions, images, and effective categorization within specific sections.
  • Utilizing Odoo to track and manage inventory, as well as leveraging - Delivery Hero catalog, to ensure a consistent supply of various assortments and effectively meet customer demands.
  • Actively conducting regular price reviews and analysis to ensure optimal pricing strategies, avoiding losses and overpricing.
  • Creating content for new products and packs to expand the assortment and provide customers with a wider range of options.
  • Conducting market research to identify and onboard new suppliers, with the goal of diversifying and increasing assortments.
  • Collaborating with Category Manager Analysts, store managers, team leads, and pickers to ensure the ongoing profitability of the Micro-Fulfillment Centers (MFCs).

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