About

Proven 2 years Experience in Digital Customer Service and I.T support fields, Conversant with Customer Management systems and I.T Technical Support. Excellent in Communication skills, Problem solving, Positive Customer Experience and committed to provide high-quality customer service in developing ...

Skills

  • Microsoft Office
  • English
  • Typing Skills
  • Customer service
  • Photoshop
  • MySQL
  • Software development
  • System administration
  • Java
  • Sql
  • English
    10
  • Swahili
    10

Recommendations

JOHN johnny

8/21/2023
10

"perfect"

Zacchaeus Migoma

10/10/2022
9

"Good communication skills with a robust customer experience."

2 recommendations in total
See all recommendations

Experience

KEVIN MONGARE

Work experience
  • Developing Good customer experience through effective and timely customer Issue resolution leading to increase in customer satisfaction.
  • Collaborating with Dispatch team to ensure Deliveries are done within the shortest Delivery time possible to ensure fulfilment of customer promise.
  • Management of inbound calls, outbound calls, Emails and Chats through Customer management systems to ensure speedy customer interactions on all possible available communication platforms.
  • Composing and analyzing weekly reports on the night shift to enable the company get an insight on Customer trends to enable in future planning

KEVIN MONGARE

Work experience
  • Developed and designed an E-learning platform as my internship project.
  • Provided Technical support to students who heard challenges with the E-learning platform.
  • Upgraded E.R.P Software for staff members to ensure all their devices were up to date.
  • Assisted in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
  • Achievement
  • Learnt How E.R.P Software work
  • Got hands on experience in Networking
  • Developed an E-learning platform as my attachment project.

Related persons

Zacchaeus MigomaFinance Office at Maria Rosana Community Centre
Agnes OtienoFreelance Virtual Assistant, Tourism management
Brian JoshuaICT intern at USIU Africa
Milka KaburiMicrosoft Word, Management, Excel
philomena njokiCustomer Service and Support
Metrine LivoleCustomer service, Sales

JOHN johnny

8/21/2023
10

"perfect"

Zacchaeus Migoma

10/10/2022
9

"Good communication skills with a robust customer experience."

2 recommendations in total
See all recommendations